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Production Support Data Engineer

Charles Schwab Southlake, TX

Southlake, TX

Today

$140k - $145k/yr Full time Apache Airflow Automation Autosys

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Job Description

Support Charles Schwab’s cloud data and analytics ecosystem by leading production operations, incident response, and automation improvements for enterprise data platforms.

Responsibilities

Own operational support for enterprise data platforms, large-scale batch workloads, and business-critical data applications.
Anticipate, troubleshoot, and resolve production incidents; improve automation, platform resilience, and day-to-day operational stability.
Drive production readiness activities, including releases, incident resolution, and operational change management.
Partner with data engineering, platform, business, and external teams to strengthen data availability and service reliability.
Set scalable support standards and improve monitoring and preventive controls.
Communicate clearly during service disruptions and continuously refine processes to support secure, stable, reliable enterprise data operations.
Participate in a scheduled on-call rotation, including occasional evenings, weekends, and holidays, to respond to critical incidents.

Requirements

7+ years hands-on production support experience in a data warehousing environment.
3+ years hands-on experience supporting ETL workloads; Informatica IDMC or IICS experience is highly preferred.
3+ years experience supporting data and analytics applications in Google BigQuery, preferably on GCP or a similar cloud data platform.
Experience using support tools such as Splunk, Remedy, Jira, or equivalents.
Proven capability to lead production support for enterprise data platforms, apply analytical thinking, and use technical troubleshooting to identify root causes and restore service.
Experience establishing operational standards, documentation, and support processes aligned with enterprise policies.
Ability to improve data classification, storage, security, quality, and compliance using scalable technical solutions.
Experience with data analysis and quality assurance practices to support informed decision-making, operational performance, and product integrity.
Track record communicating clearly and promptly during production incidents, coordinating cross-functional resolution, and engaging stakeholders through complex technical issues.
Demonstrated technical leadership, including coaching, setting priorities, and supporting reliable delivery in production.
Bachelor’s degree in computer science, engineering, or a related field.

Technologies

Informatica IDMC, Informatica IICS
Google BigQuery, GCP
Splunk
Remedy, Jira
Control-M, AutoSys
Airflow, Pub/Sub
Linux, shell scripting, SQL

Benefits

401(k) with company match and Employee stock purchase plan
Paid time for vacation and volunteering
28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Medical, dental and vision benefits
401(k) and employee stock purchase plans
Tuition reimbursement to keep developing your career
Paid parental leave and adoption/family building benefits
Sabbatical leave available after five years of employment

Preferred Qualifications

5+ years of experience with Control-M or AutoSys workload scheduling.
Experience with Google Cloud data-processing services such as Airflow and Pub/Sub.
Hands-on proficiency with Linux, shell scripting, SQL, and data analysis.
Experience improving large-scale batch operations through automation, self-healing solutions, and continuous process improvement.
Experience navigating incident and change management processes with an end-to-end understanding of system flows and the broader technology landscape.

Location and Work Style

Southlake, TX ; Austin, TX (onsite)
Hybrid Work and Flexibility approach balances workplace flexibility, client needs, and in-person collaboration on a regular basis

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