This onsite Technical Support Engineer role supports an energy and utilities solutions provider, focusing on troubleshooting and customer assistance for power metering, power quality monitoring, and energy management systems.
Role Overview
As a Technical Support Engineer, you will help resolve technical issues across hardware, firmware, software, and communications. Support activities include phone and email assistance, use of online portals, and onsite visits when needed. The position is located in Union, NJ and operates on a Monday-Friday, 9:00 AM-5:00 PM schedule.
Key Responsibilities
- Troubleshoot hardware, firmware, software, and communication issues related to power metering, power quality monitoring, and energy management systems.
- Provide technical support through phone, email, online portals, and onsite visits, guiding customers through product configuration, diagnostics, and resolution.
- Investigate recurring issues, determine root causes, and coordinate with Engineering, Research and Development, Sales, Billing, and Project Management to implement solutions.
- Document support cases, resolutions, and troubleshooting procedures while maintaining accurate records and contributing to technical guides and product knowledge resources.
Required Qualifications
- At least 2 years of experience in electrical construction, technical support, troubleshooting, or system diagnostics.
- Experience with SCADA, remote terminal units (RTUs), human-machine interfaces (HMIs), or other data acquisition systems.
- Strong analytical, problem-solving, organizational, and documentation skills, with the ability to manage multiple priorities and work independently.
- Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
- Ability to work onsite in Union, NJ Monday through Friday, 9:00 AM-5:00 PM, and be legally authorized to work in the United States.
Technologies
- SCADA
- Remote terminal units (RTUs)
- Human-machine interfaces (HMIs)
- Modbus
- BACnet
- DNP3
- Salesforce
- Monday.com
Preferred Skills and Experience
- Knowledge of three-phase power systems, electrical metering products, and billing systems.
- Experience with serial, fiber-optic, or Ethernet communications.
- Familiarity with industrial communication protocols such as Modbus, BACnet, and DNP3.
- Experience with Salesforce, Monday.com, or similar CRM and project management tools.
Compensation
$85,000 - $95,000 per year.
Benefits
The role includes a generous benefits package, including health coverage, retirement benefits, paid time off, and other group benefits.
Location and Schedule
Location: Union, NJ (onsite)
Schedule: Monday-Friday, 9:00 AM-5:00 PM
Disclaimer
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