Search Platforms Engineer Jobs

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Machine Learning Engineer, GAI Search Platform

ServiceNow Mountain View, CA

Mountain View, CA

Today

$140k - $217k/yr Full time Agentic Ai AI Ai Ml

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Job Description

ServiceNow is seeking Machine Learning Engineers for the GenAI Search Platform team to improve search-based question answering using traditional ML and LLM-enabled approaches.

Responsibilities

Lead development of an enterprise search platform with LLM-enabled generative AI features in a fast-paced environment
Enable product teams to prototype and ship new features for customers at scale
Evaluate and iterate on ranking improvements using a systematic approach
Enforce quality, security, privacy, and scalability guarantees for search and summarization
Build systematic evaluation metrics and methodology for search models
Use LLMs to tackle enterprise evaluation challenges, including security and privacy concerns
Collaborate across ranking, product, design, infrastructure, and data science teams to advance agentic search capabilities
Partner with product, UX, customer success, and engineering teams to identify and deliver well-structured solutions

Requirements

3+ years of engineering experience
First-hand experience with search platforms such as:
- traditional information retrieval
- search ranking and relevance
- recommendation systems
- question answering systems
Background in one or more areas: text processing, information retrieval, natural language understanding, or machine learning
Interest in helping product and ranking teams move faster and scale solutions with strong focus on customer impact and success

Technologies

LLMs (large language models)
Natural language understanding
Retrieval augmented generation (RAG)

Location

Mountain View, CA (onsite)

Salary

USD 139,700 - 216,500 per year

Benefits

Health plans, including flexible spending accounts
401(k) plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Base pay of $139,700 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits

Nice to Have

Experience with, or interest in learning, large language models, RAG, and agents
Experience with Python, including contributing to mature Python libraries or platform code, such as open-source repositories
Experience with Golang (not required)

Work Persona Information

Work personas (flexible, remote, or required in office) are assigned based on the nature of the work and assigned work location
To determine eligibility, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service

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