Join Iron Service Global Inc as a Desktop Support Engineer in Johnston, RI (onsite). This role supports end users through the full desktop lifecycle, combining hands-on troubleshooting with managed deployments and security compliance. The position is in person, with a pay range of $22.00 - $25.00 per hour and a requirement of 3+ years of experience.
What you’ll do
- Manage desktop device incidents end-to-end, resolving hardware, software, and connectivity issues.
- Support and maintain IMAC and deskside services, including hard- and soft-break fix for laptops and desktops.
- Provide conference room support, Remote Desktop support, and event support at the customer location.
- Install, maintain, and remotely manage standard and approved operating systems and standard office applications for desktop (field user) devices across their lifecycle.
- Support configuration and installation activities including patch updates and hardware replacements using vendor-provided spares.
- Analyze service desk calls and incident data for desktop devices, advising customers on potential user training needs and automation opportunities.
- Ensure each desktop device is installed with the appropriate desktop image.
- Monitor security profiles and anti-virus compliance across desktop devices and take appropriate action when requirements are not met.
- Deliver VIP support for deskside issues per contract and serve as the site point of contact for IT-related issues when other IT support teams are unavailable.
Requirements
- Windows 10/11 knowledge and experience.
- 3+ years of relevant experience (minimum).
- Hands-on Windows 11 imaging and reimaging experience using PXE boot.
- Experience supporting software installation using SCCM and Software Center, including manual installs.
- Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
- Experience with Intune, Active Directory (AD), and BitLocker.
- Outlook administration experience.
- Troubleshooting experience with Humanscale.
- Experience in engineering firms or large companies.
- Experience using a service management tool such as ServiceNow.
- Expertise with EUC tools, remote support tools, and MS Office including Outlook.
- Preferably understand Lync, VPN, and mobile device support.
- Awareness of ITIL processes including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
- Education: Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required. Bachelor’s Degree preferred.
- Good to have: knowledge of AD and smart hands-and-feet support.
- Good to have: knowledge and experience supporting MAC devices and tablets.
Core technologies
Windows 10, Windows 11, PXE boot, SCCM, Software Center, Intune, Active Directory (AD), BitLocker, Outlook, Humanscale, ServiceNow, EUC tools, remote support tools, MS Office, Lync, VPN, ITIL, Incident, Change, Problem, Service Request.
Pay: $22.00 - $25.00 per hour. Work location: onsite (in person).
