Eloqua Engineer Jobs

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4d ago

Sr. Technical Support Engineer

Salesforce Seattle, WA

Seattle, WA

4d ago

$99k - $150k/yr Full time Marketing Senior Application Support

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Job Description

Salesforce offers a comprehensive benefits package and a culture that values growth, collaboration, and AI powered customer success. This onsite role in Seattle places you at the heart of a leading technology company that blends ambition with trust and makes innovation a daily practice.

Location: Seattle, WA onsite • Salary: USD 99,400 - 150,300 per year

Benefits

Time off programs
Medical, dental, and vision coverage
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

Culture and growth at Salesforce

Salesforce positions itself as the leading AI CRM where people and agents drive customer success together. The environment blends ambition with action and emphasizes trust, with innovation embedded as a core value. Trailblazers who are passionate about improving business and the world through AI are encouraged to contribute, while Salesforce keeps its values at the center of everyday work.

Joining the team means access to resources that support balance and peak performance. AI agents accelerate impact, helping you achieve your best work and shape how organizations of all sizes deliver extraordinary customer experiences.

Responsibilities

Actively manage the support queue to resolve product issues, handling cases through live chat, email, and video calls in a timely manner
Support the Success Architect team with deep product knowledge and join customer calls as an additional technical resource
Collaborate with the engineering team to diagnose operations problems, investigate bugs, and report findings for existing customers
Work with the product team to understand, prioritize, and translate customer feedback into actionable insights for the roadmap
Contribute enhancements to documentation, processes, and the knowledge base
Participate in the incident response process to deliver clear communications to customers and internal staff during incidents
Assist leadership in improving the speed and efficiency of customer operations strategies and experiences

Requirements

Ability to explain complex features to technical and non technical users with empathy and technical expertise
5+ years of experience providing support in a B2B SaaS environment
Bachelors degree
Located in Pacific Standard Time or Mountain Standard Time zones
Excellent interpersonal, communication, and writing skills
Extensive knowledge of Salesforce CRM
Working knowledge of marketing automation systems such as Marketo, Pardot, Hubspot, Eloqua
Working knowledge of Javascript and API errors
Understanding of web technologies including website architecture, custom forms, and UTM parameters
Passion for helping customers succeed with software solutions
Analytical mindset with the ability to investigate and resolve complex problems
Persistent approach to root-cause analysis, recognizing that unique technical nuances arise
Willingness to wear multiple hats and participate in projects beyond day to day
Interest in growing a career in Technical Support and contributing to a high performing team

Technologies

Salesforce CRM
Marketo
Pardot
Hubspot
Eloqua
Javascript

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