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Desktop Support Engineer – End User Computing (EUC) Support

Allied digital service limited Johnston, RI

Johnston, RI

Today

$23 - $25/hr Full time Desktop Support End User Computing End User Support

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Job Description

Desktop Support Engineer (EUC) provides onsite deskside support across end user computing, peripherals, and VIP/white-glove executive environments in Johnston, RI.

Responsibilities

Troubleshoot, repair, and perform preventative maintenance for end user computing and peripheral equipment at the corporate location
Deliver onsite operational and technical support to Authorized Users while meeting specified SLAs
Resolve EUC incident and problem tickets through reactive troubleshooting and identification of potential future issues
Support Authorized Users with corporate network connectivity, including coordination and completion of access to LAN, print, and file services
Assist with WAN connectivity and access to appropriate LAN segments
Provide repair and maintenance for mobile devices
Install, upgrade, and repair EUC hardware, including desktops, laptops, monitors, and associated peripherals
Perform software break/fix services and handle replacement of non-warranty assets for end users
Support network printers and scanner connectivity, including device configuration, IP addressing, and direct TCP/IP output
Provide VIP/white-glove, executive level support for end user equipment
Perform warranty and break/fix support for networked printers
Configure and support users on mobile computing platforms
Support VIP equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, and related peripherals
Create, change, and remove printer configurations and queues based on requests and SLA requirements
Provide onsite hardware support and general troubleshooting for EUC-related technologies
Maintain regular, accurate, and timely communication on customer requirements, including supervising assignments and coordinating with sales, operations, and branch office personnel
Use problem management systems/databases to track and report on customer calls and requests
Communicate technical details to both technical and non-technical stakeholders and customers
Troubleshoot Win10 OS and O365
Provide conference device support
Support and troubleshoot SCCM client end installations
Provide additional deskside support services as required
Maintain 100% onsite coverage from the client office location

Requirements

3+ years of related work experience
Sound knowledge of imaging tools: Ghost and MDT
Sound knowledge of data backup and recovery tools: USMT
Installing, upgrading, and migrating to Windows 10
Deploying Windows 10 in large enterprise environments
Experience configuring hardware and applications
Experience configuring network connectivity and access to resources
Experience configuring mobile computing
Monitoring and maintaining systems running Windows 10
Experience configuring backup and recovery options

Technologies

mobile device management
Win10 OS
O365
SCCM client
Ghost
MDT
USMT
Windows 10
LAN
WAN
IP addressing
direct TCP/IP output
ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Certifications

A+ Certification

Location: Johnston, RI (onsite) | Compensation: USD 23–25 per hour

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