Entry-level IT Support Engineer I onsite in Garner, NC, delivering technical support for computer hardware, operating systems, and enterprise software across multiple sites within a defined geographic area.
Responsibilities
- Provide network troubleshooting, data cabling, and systems administration across diverse software and hardware environments.
- Maintain high availability of network infrastructure and computing systems during production hours.
- Collaborate with management and staff to deliver analytical and technical assistance aimed at improving IT solutions.
- Lead local technical projects and support on-site project activities.
- Develop and maintain IT policies, procedures, and processes.
- Identify root causes of operational issues and process inefficiencies.
- Physically capable of lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
- Support customers across multiple buildings in the area as well as remote customers.
- Travel within local or regional areas to assist customers.
Requirements
- 1+ year experience with Windows Server technologies including AD, DFS, Print Services, and SCCM.
- 2+ years troubleshooting in a multi-user high-availability environment.
- 2+ years PC repair, troubleshooting, deployment, and asset liquidation experience.
- 1+ year IT client, server, and network service delivery experience.
- 2+ years networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
- 2+ years corporate setting Windows, Mac, or Linux operating system support experience.
- 2+ years supporting and maintaining a corporate network environment.
- High school diploma or equivalent.
- Foundational knowledge of networking, security, databases (relational or NoSQL), and operating systems (Unix, Linux, Windows).
Technologies
- Active Directory (AD)
- DFS
- Print Services
- SCCM
- DNS
- DHCP
- SSL
- OSI Model
- TCP/IP
- Windows
- Mac
- Linux
- Unix
- NoSQL databases
- Relational databases
- Video conferencing equipment
Benefits
- Comprehensive health insurance from Day 1.
- 401(k) matching.
- Paid parental leave up to 20 weeks.
- Casual dress code at each location.
- Employee Assistance Program (EAP) and mental health support.
- Flexible Spending Accounts (FSA).
- Adoption and surrogacy reimbursement coverage.
- Basic life and AD&D insurance with option for supplemental life coverage.
Description
Operations sits at the core of Amazon’s business, known for speed, accuracy, and exceptional service. Our facilities enable tens of thousands of products to reach customers worldwide every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a critical element of the operations chain. We seek self-motivated professionals who tackle new challenges and help teams develop solutions to IT hurdles, taking ownership of tasks across IT infrastructure, in-house technology development, new facility launches, and delivering customer value.
As an IT Support Engineer I, you will apply your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographic area. You will know when to deviate from standard practices to reach the desired result and will troubleshoot straightforward issues that lack defined SOPs. Compensation includes an hourly rate in the range of $25 to $41, with benefits and growth opportunities aligned to role development.
What we offer includes competitive compensation, comprehensive healthcare starting on Day 1, 401(k) matching, up to 20 weeks of paid parental leave, and a casual dress code at our locations.
