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Sr. AI Engineer

Realign LLC Biloxi, MS

Biloxi, MS

Today

$95k+/yr Full time Senior Artificial Intelligence Genesys Cloud

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Job Description

The Sr. AI Engineer role at Realign LLC is based in Biloxi, MS (onsite) and focuses on platform architecture collaboration and hands-on implementation and upkeep of Genesys Cloud CX and connected solutions.

Key Responsibilities

Collaborate with Product Management on architectural assessments, platform design considerations, and evaluation of Genesys Cloud CX and TTEC Smart Apps solutions.
Configure and maintain Genesys Cloud features, including IVRs, call flows, queue routing, permissions, and user roles, aligned to jointly defined priorities and initiatives.
Co-lead implementation efforts for new feature enhancements, integrations, and updates, with shared responsibility for planning and execution.
Support platform compliance with security, regulatory, and enterprise standards by addressing audit requirements, technical controls, and operational practices.
Partner with business units to gather requirements, analyze needs, and recommend platform enhancements aligned with shared goals.
Troubleshoot and resolve incidents collaboratively, escalating complex issues to technical leadership as needed, and participate in business continuity and disaster recovery planning.
Share responsibility for ongoing platform monitoring, patching, and upgrading aligned to a collaboratively developed maintenance schedule.
Partner with reporting specialists and data analysts to design dashboards and operational data visualizations that support strategic and tactical decision-making.
Participate in user acceptance, release testing, and documentation efforts to help maintain platform integrity and support training needs.
Work with Training, QA, and business process owners to assess workflows, recommend optimizations, and create documentation as part of cross-functional collaboration.
Support vendor due diligence, contract management, and licensing activities as a coordinated team effort.
Provide application support for integrated systems (including CRM, WFM, and other financial technologies), addressing integration issues jointly and using each other’s expertise.
Assist in training new team members.
Provide backup coverage for team members where needed.
Perform other duties as assigned.

Required Qualifications

6 years of relevant experience
Cloud Security Engineer
DevOps Engineer
Senior Email Security Engineer

Technologies and Platforms

Genesys Cloud CX
TTEC Smart Apps
IVRs
CRM
WFM

Compensation and Location

Salary: USD 95,000 per year.
Location: Biloxi, MS (onsite).

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