Sr. AI Engineer

The Sr. AI Engineer role at Realign LLC is based in Biloxi, MS (onsite) and focuses on platform architecture collaboration and hands-on implementation and upkeep of Genesys Cloud CX and connected solutions.

Key Responsibilities

• Collaborate with Product Management on architectural assessments, platform design considerations, and evaluation of Genesys Cloud CX and TTEC Smart Apps solutions.
• Configure and maintain Genesys Cloud features, including IVRs, call flows, queue routing, permissions, and user roles, aligned to jointly defined priorities and initiatives.
• Co-lead implementation efforts for new feature enhancements, integrations, and updates, with shared responsibility for planning and execution.
• Support platform compliance with security, regulatory, and enterprise standards by addressing audit requirements, technical controls, and operational practices.
• Partner with business units to gather requirements, analyze needs, and recommend platform enhancements aligned with shared goals.
• Troubleshoot and resolve incidents collaboratively, escalating complex issues to technical leadership as needed, and participate in business continuity and disaster recovery planning.
• Share responsibility for ongoing platform monitoring, patching, and upgrading aligned to a collaboratively developed maintenance schedule.
• Partner with reporting specialists and data analysts to design dashboards and operational data visualizations that support strategic and tactical decision-making.
• Participate in user acceptance, release testing, and documentation efforts to help maintain platform integrity and support training needs.
• Work with Training, QA, and business process owners to assess workflows, recommend optimizations, and create documentation as part of cross-functional collaboration.
• Support vendor due diligence, contract management, and licensing activities as a coordinated team effort.
• Provide application support for integrated systems (including CRM, WFM, and other financial technologies), addressing integration issues jointly and using each other’s expertise.
• Assist in training new team members.
• Provide backup coverage for team members where needed.
• Perform other duties as assigned.

Required Qualifications

• 6 years of relevant experience
• Cloud Security Engineer
• DevOps Engineer
• Senior Email Security Engineer

Technologies and Platforms

• Genesys Cloud CX
• TTEC Smart Apps
• IVRs
• CRM
• WFM

Compensation and Location

Salary: USD 95,000 per year.
Location: Biloxi, MS (onsite).