Senior Staff Machine Learning Engineer, Agentic Application

ServiceNow is seeking a Senior Staff Machine Learning Engineer to apply advanced Machine Learning, with an emphasis on Generative AI, to enterprise business automation. The role focuses on agentic AI experiences delivered through conversational and GUI product interactions across chat and web channels.

Role Overview

This position combines technical leadership with product execution. You will design and implement agentic AI capabilities for stakeholder and end-user features, work cross-functionally to define and validate deliverables, and help expand the product to additional customers, domains, and global markets. The work also includes advancing the underlying agentic AI framework through pattern identification and feedback.

Key Responsibilities

• Partner closely with GAI conversational framework experts to understand current capabilities and best practices.
• Design and implement stakeholder and end-user product features using Agentic AI and technical approaches that deliver measurable business value.
• Collaborate with PM, UX, and GTM teams to scope, define, and validate product deliverables.
• Expand the product’s reach to more customers, domains, and global markets while maintaining quality and extensible engineering implementation.
• Identify patterns and incorporate user and stakeholder feedback to further evolve the Agentic AI framework.
• Grow into a well-rounded product engineer focused on applying LLM technologies for impactful products and strategic influence.

Required Qualifications

• Ability to tech lead other engineers and drive end-to-end project delivery; strong communications and soft skills.
• BS degree or higher in computer science or a related field.
• 10+ years of professional experience in scalable system development.
• Strong product sense and a passion for building scalable web or conversational UI products.
• Excellent cross-functional collaboration skills.
• Demonstrated eagerness to learn continuously and willingness to work outside comfort zones.

Education

• BS or higher in computer science or a related field.

Compensation and Benefits

• Base pay: USD 201,300 - 352,300 per year, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan.
• Family leave programs.
• Competitive On Target Earnings (OTE) incentive compensation structure (for sales positions).

Work Location and Work Persona

• Location: Mountain View, CA (onsite).
• Work personas may be flexible, remote, or required in office depending on the nature of work and assigned work location.
• ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Company Overview

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. In December 2025, Moveworks was acquired by ServiceNow, marking a milestone in building a single front door to work for all business systems.

Equal Opportunity Employer

• ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics.
• Applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are unable to use the online application and need an alternative method to apply, contact [email protected] for assistance.

Export Control Regulations

• For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities for certain individuals.
• All employment is contingent upon ServiceNow obtaining any export license or other approval required by relevant export control authorities.