Engineer Jobs in Americus, GA

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Senior IT Support Engineer

Technology One, LLC Americus, GA

Americus, GA

Today

$90k - $120k/yr Full time Senior Active Directory Application Support

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Job Description

Technology One, LLC is seeking a Senior IT Support Engineer to act as the final escalation point across multiple client environments. This hybrid role in Americus, GA supports monitoring and security platforms, resolves Windows and Microsoft-focused support requests with minimal supervision, and coordinates needed on-site assistance when projects require it.

Location and Schedule

Work location: Hybrid remote in Americus, GA 31709
Job type: Full-time
Working hours: 8am to 6pm weekdays
Travel: Onsite travel within Georgia and other parts of the US may be required for onsite projects, training, or events, not expected to exceed 60 days per year
Residency: Georgia residency is required due to the majority of travel being within Georgia

Compensation

Salary: USD 90,000 to 120,000 per year
Pay basis: Pay depends on experience

Responsibilities

Manage multiple platforms that monitor client computers, networks, Office 365 / Entra, and related systems
Own security-related initiatives and advise clients on steps to improve their security posture
Provide technical assistance for users across Windows, Active Directory, Office, and numerous third-party line of business applications
Process assigned service tickets through resolution as the company’s final escalation point
Coordinate on-site “smart-hands” resources when needed
Maintain and update documentation in ITGlue, including procedures, applications, client networks, and vendors
Engage internal and external resources such as vCIO, inside sales, and software vendors to support business decisions, quotes, and other needs
Document each issue and resolution in ConnectWise PSA
Comply with federal and state regulations and follow company and client policies for confidential information

Required Experience and Qualifications

Experience: 5 years working for an MSP, outsourced IT provider, or an internal IT department
Education: High School Diploma
Language: Ability to speak, read, and write English at a high school graduate level
Customer focus: Excellent customer service skills, listening skills, and telephone manner
Windows and identity: Advanced proficiency with Microsoft Windows and Microsoft Active Directory
Microsoft 365 / Entra: Advanced proficiency with Microsoft 365 / Entra administration
Automation and systems: Advanced proficiency with PowerShell and the Windows Registry
Network hardware: Advanced proficiency with network equipment such as switches, access points, and routers
Security knowledge: Advanced proficiency in security concerns relevant to small businesses, including log monitoring, RBAC, and real-time response to active threats
Troubleshooting: Ability to quickly perform root cause analysis and research issues using manuals, KB articles, forum posts, and other technical resources
Typing: Type 40 WPM

Preferred Skills and Certifications

Associate’s or Bachelor’s degree in an IT/IS field
A+, Network+, MCSA, or other network administration certifications
10+ years experience working for an MSP or outsourced IT provider
Spanish language fluency
Advanced proficiency with Microsoft SQL administration, Microsoft SQL queries, and RMM scripting
Experience with Sonicwall and Unifi network equipment
Experience supporting HIPAA and Local Government environments

Technical Tools and Platforms

Office 365, Entra, Microsoft Windows, Microsoft Active Directory, Microsoft 365
PowerShell, Windows Registry
ITGlue, ConnectWise PSA
RBAC, log monitoring

Working Conditions

Company laptop and desk phone will be provided
Must have a high speed terrestrial internet connection (no hotspot or satellite) with at least 50 Mbps download, 5 Mbps upload, and <50ms ping to the data center in Atlanta
Network must be free of gaming and other bandwidth-intensive activity during working hours to support optimal VOIP call quality
Must fully dedicate attention to duties during working hours
No conflicting responsibilities during working hours, including the care of children or other family members
No secondary jobs requiring attention during working hours
Quiet, distraction-free workspace required for business calls and on-camera meetings without background noise
If preferred and available nearby, a co-working or small office space may be provided

Benefits

Health insurance
Paid time off
Retirement plan

Additional Stated Experience Requirements

Windows Active Directory: 5 years (Required)
PowerShell: 5 years (Preferred)
Microsoft 365 / Azure Active Directory: 2 years (Required)
Outsourced IT or MSP supporting multiple SMBs at once: 5 years (Preferred)

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