Engineer Jobs in Cumming, GA

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Desktop Support Engineer I

Specialty Appliances LLC Cumming, GA

Cumming, GA

Today

Full time Active Directory Azure Ad / Entra Id Cloud Platforms

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Job Description

Specialty Appliances LLC offers a supportive, hybrid-friendly environment for an entry-level Desktop Support Engineer I in Cumming, GA. The role supports end users across the company’s dental and orthodontic labs, with a mix of on-site work and remote troubleshooting. You will work with modern endpoint, identity, networking, and cloud systems while following structured processes tied to regulated healthcare and medical-device standards.

What you’ll do

Provide on-site support at the Cumming, GA lab and remote assistance to users at other labs via phone, Teams, the ticketing system, and remote-control tools
Install, configure, and troubleshoot Windows, macOS, and Linux workstations and laptops, along with printers, scanners, docking stations, and related peripherals
Prepare, deploy, and retire devices for standard builds, including new-hire setups and offboarding
Support CAD and production workstations and connected lab equipment; coordinate with vendors when issues fall outside internal scope
Apply software updates and patches using established schedules and change procedures
Maintain accurate hardware and software asset inventory
Handle occasional after-hours or weekend maintenance for urgent production issues across Eastern and Central time zones
Perform first-line administration for identity and access, including Active Directory and Microsoft Entra ID tasks such as onboarding, offboarding, password resets, unlocks, and group membership changes
Support MFA enrollment, sign-in issues, and access-related user problems, escalating policy changes to senior team members
Assist with the transition from on-premises Active Directory to Entra ID, including device enrollment, user communication, and post-migration troubleshooting under guidance
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Troubleshoot wired, wireless, VPN, and internet connectivity issues, collecting diagnostic details before escalation
Complete on-site infrastructure tasks at the Cumming site such as patching cables, replacing network devices, moving equipment, and checking UPS units
Monitor assigned system and service health alerts and route issues to the appropriate owner
Triage user-reported issues for AWS, Azure, and vendor-hosted platforms, determining whether the cause is local, network, identity, or service-side
Open, track, and follow up on vendor support cases while keeping users and internal stakeholders informed
Complete basic, documented administrative tasks in AWS and Azure as assigned, with appropriate access and oversight
Document tickets thoroughly, create and maintain knowledge base articles, how-to guides, and standard procedures for recurring issues
Follow security and compliance practices required by HIPAA, ISO 13485, and 21 CFR Part 11, including access controls, change records, and handling of protected health information
Report suspected security incidents, phishing attempts, or policy violations through established channels
Use AI-assisted tools (e.g., Claude, Microsoft Copilot) to research issues, draft documentation/KB articles, and build simple scripts, while verifying AI outputs before acting and avoiding sensitive company or patient information in external AI services
Communicate clearly about work status, progress, and blockers; ask questions for help after initial research
Participate in agreed training and certification goals, treat everyone with respect, and complete culture-fit interviews as part of the recruiting process

What you bring

Working proficiency supporting Windows 10/11 desktops and laptops, including setup and reprovisioning, drivers, patches, user profiles, printers, and common peripherals
Foundational experience with Active Directory user and group administration, plus awareness of Microsoft Entra ID and how cloud identity differs from on-premises AD
Ability to support Outlook, Teams, OneDrive, and SharePoint for end users, including mailbox access, sync, and basic licensing issues
Core networking understanding (TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPN) and ability to use tools like ping, ipconfig, tracert, and nslookup
Basic ability to troubleshoot macOS and Linux, including user accounts, network settings, application installation, and common command-line tasks
Conceptual understanding of AWS and Azure (virtual machines, storage, identities and roles) to triage user-facing issues
Experience working from a ticket queue, documenting troubleshooting steps and resolutions, and supporting users with remote-control tools
Patient, professional communication with non-technical users, with an emphasis on minimizing disruption to lab production
Comfort taking ownership of tickets from intake through resolution, following documented procedures and keeping users informed
Eagerness to build depth across Windows, identity, networking, and cloud, including working through change during an AD-to-Entra modernization
Ability to handle access to user accounts, devices, and patient-related data with confidentiality and sound judgment
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience
Entry-level certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), Endpoint Administrator (MD-102), or AWS Certified Cloud Practitioner
Exposure to endpoint management tools like Microsoft Intune and Windows Autopilot
Exposure to hybrid identity concepts (e.g., Entra Connect or Cloud Sync, hybrid-joined devices) or experience participating in an AD-to-Entra migration
Experience with Apple device management (e.g., Jamf, Intune for macOS, or similar)
Familiarity with basic scripting in PowerShell or Bash to automate routine tasks
Experience supporting multi-site organizations or remote locations
Experience in regulated healthcare, medical device, or manufacturing environments (e.g., HIPAA, ISO 13485)
Exposure to supporting specialized production equipment such as 3D scanners and printers, CAD workstations, or other lab equipment
Valid driver’s license and willingness to travel to another lab location only if an unusual situation requires on-site support

Benefits

Medical, Dental & Vision Insurance
Short-term Disability, Long-term Disability, AD&D and Life Insurance Policies
Paid Vacations
9 Paid Company Holidays
Bonus Plan
401(k) with Company Match

Travel: This role is not expected to travel. Travel to another lab location would be infrequent and only if an unusual situation requires on-site support.

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