GoodSuite is seeking an AI Engineer onsite in Woodland Hills, CA. This role centers on designing and deploying AI powered automation across internal operations, integrating LLMs with internal systems, and advancing internal AI adoption with direct access to leadership. You will shape how AI drives efficiency, accuracy, and faster decision making across the business.
Benefits and Culture
- Direct access to leadership to influence AI strategy and priorities
- Opportunity to design and scale AI across core internal operations
- Impact on revenue growth and margin improvement through automation initiatives
- Onsite role in Woodland Hills, CA with opportunities to work closely with CRO and COO
- Hands on work with cutting edge AI tooling and workflow platforms
- Chance to establish AI enabled client facing services for the managed IT client base
- Stay ahead by continuously tracking emerging AI developments and trends
Responsibilities
- Design and deploy AI powered automation across internal operations including service delivery, billing, quoting, onboarding, and client communications
- Build and maintain AI tools, agents, dashboards, and workflows that remove manual work and create measurable time savings
- Integrate LLMs with internal systems, SaaS tools, databases, APIs, and automation platforms
- Lead internal AI adoption by training staff, identifying use cases, and driving tool usage across teams
- Evaluate and implement AI forward platforms for workflow automation, LLM integrations, and RMM/PSA enhancements
- Partner with the CRO and COO to identify automation opportunities that support revenue growth and margin improvement
- Establish the foundation for AI enabled client facing services for GoodSuite's managed IT client base
- Stay current with emerging AI developments and trends to inform the team
Requirements
- You are obsessive about AI as a craft, focused on building and shipping tangible solutions
- Hands on experience with LLM APIs such as OpenAI, Anthropic/Claude, Gemini, or similar
- Proficiency in Python and/or TypeScript/Node.js; comfortable with frameworks like FastAPI, Flask, Express.js, or equivalent
- Experience with APIs, webhooks, databases, and workflow automation tools like n8n, Make, Zapier, or Power Automate
- Ability to build internal tools using React, Next.js, Retool, Streamlit, or similar when needed
- Experience in or around an MSP, IT services, SaaS, service business, or technology company, with an understanding of operational realities
- Clear communicator who can explain complex tools to non technical stakeholders without condescension
- Driven by urgency; proactively identifies what is possible and builds it
- Comfortable operating in ambiguity and capable of defining the role as needed
- A portfolio, GitHub, side project, internal tool, or live product that demonstrates real builds
Technologies: OpenAI, Anthropic/Claude, Gemini, Python, TypeScript, Node.js, FastAPI, Flask, Express.js, n8n, Make, Zapier, Power Automate, React, Next.js, Retool, Streamlit, ConnectWise Manage, ConnectWise Automate, Microsoft 365 automation, Azure AI services, Microsoft Graph, SharePoint, Teams, RAG, embeddings, vector databases, document processing, knowledge-base search, AI evaluation workflows
