Knowledge Base Engineer Jobs

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9d ago

Senior Software Engineer

Liberty Mutual Indianapolis, IN

Indianapolis, IN

9d ago

$106k - $197k/yr Full time Backend Developer Senior API

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Job Description

Liberty Mutual offers a collaborative, hybrid work environment in Indianapolis with in-office requirements across multiple U.S. locations. This Senior Software Engineer role leads the technical strategy, platform architecture, and integrations for the Knowledge Management ecosystem (KC and AskKC), with a clear path to influence how knowledge is delivered across the organization. The position provides a competitive salary between $106,000 and $197,000 per year, a comprehensive benefits package, and opportunities for professional growth within a global insurer that values cross-functional teamwork and responsible data practices.

Responsibilities

Own the end-to-end technical architecture for the Knowledge Management platform ecosystem including KC and AskKC
Design and implement a golden copy strategy to create a single source of truth for knowledge articles, enabling reliable knowledge integrations and migrating AskKC away from Snowflake
Define and drive the technical roadmap for platform modernization and scalability
Design and manage API integrations that deliver contextual knowledge to internal systems
Ensure reliable, secure, and well-documented integration patterns across platforms
Partner with internal engineering teams to enable seamless knowledge delivery
Serve as the technical bridge between Knowledge Management and Data Science on AskKC for AI powered article search summarization
Maintain awareness of RAG, document chunking, embeddings, and summarization pipelines to support the data science team
Lead architecture discussions without building ML models yourself, focusing on end-to-end system design
Automate access management for KC and AskKC, moving away from manual processes
Collaborate with identity and security teams to establish RBAC and governance
Lead incident resolution across internal teams and perform root cause analysis with preventive measures
Communicate effectively with technical and business stakeholders during incidents

Requirements

5+ years of software or platform engineering experience, including at least 3 years in a senior role
Familiarity with Snowflake in the context of migration or replacement
Working knowledge of AI and ML concepts, specifically RAG, document chunking, vector stores, and LLM-based summarization
Experience with Infrastructure as Code tools such as Terraform or CloudFormation
Familiarity with CI/CD pipelines (Jenkins, GitHub Actions)
Python or a similar scripting language for automation
Knowledge of Knowledge-Centered Service (KCS) methodology
Experience decommissioning or replacing legacy components
Strong experience with AWS services, especially S3 and IAM
Proven ability to design and manage API integrations (RESTful APIs, API gateways)
Proven track record designing source-of-truth or golden copy architectures and leading data platform migrations
Ability to design new system architectures and drive platform migrations
Expertise in access management, RBAC, SSO/SAML/OAuth, and moving from manual provisioning to automation
Experience with incident management processes and cross-team coordination
Strong communication skills to explain technical concepts to non-technical stakeholders
Bachelor’s or Master’s degree in a technical or business field, or equivalent experience
Background in business operations or business IT strategies with the ability to translate client requirements into technical designs
Agile engineering practices and a design-thinking mindset, with the ability to collaborate across globally distributed teams

Technologies

AWS, S3, IAM, AWS Lambda
Snowflake, Terraform, CloudFormation
Jenkins, GitHub Actions
Python, Java
RESTful APIs, API Gateway
SAML, OAuth, SSO

Benefits

Comprehensive benefits
Workplace flexibility
Professional development opportunities
Employee Resource Groups

What success looks like in this role

Gain an in-depth understanding of the KC and AskKC ecosystem and build strong relationships with data science teams
Deliver a concrete roadmap for implementing the S3 golden copy and begin automating access management
Establish yourself as the technical go-to leader for Knowledge Management, with measurable improvements in incident resolution and access governance

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