Senior Software Engineer

Liberty Mutual offers a collaborative, hybrid work environment in Indianapolis with in-office requirements across multiple U.S. locations. This Senior Software Engineer role leads the technical strategy, platform architecture, and integrations for the Knowledge Management ecosystem (KC and AskKC), with a clear path to influence how knowledge is delivered across the organization. The position provides a competitive salary between $106,000 and $197,000 per year, a comprehensive benefits package, and opportunities for professional growth within a global insurer that values cross-functional teamwork and responsible data practices.

Responsibilities

• Own the end-to-end technical architecture for the Knowledge Management platform ecosystem including KC and AskKC
• Design and implement a golden copy strategy to create a single source of truth for knowledge articles, enabling reliable knowledge integrations and migrating AskKC away from Snowflake
• Define and drive the technical roadmap for platform modernization and scalability
• Design and manage API integrations that deliver contextual knowledge to internal systems
• Ensure reliable, secure, and well-documented integration patterns across platforms
• Partner with internal engineering teams to enable seamless knowledge delivery
• Serve as the technical bridge between Knowledge Management and Data Science on AskKC for AI powered article search summarization
• Maintain awareness of RAG, document chunking, embeddings, and summarization pipelines to support the data science team
• Lead architecture discussions without building ML models yourself, focusing on end-to-end system design
• Automate access management for KC and AskKC, moving away from manual processes
• Collaborate with identity and security teams to establish RBAC and governance
• Lead incident resolution across internal teams and perform root cause analysis with preventive measures
• Communicate effectively with technical and business stakeholders during incidents

Requirements

• 5+ years of software or platform engineering experience, including at least 3 years in a senior role
• Familiarity with Snowflake in the context of migration or replacement
• Working knowledge of AI and ML concepts, specifically RAG, document chunking, vector stores, and LLM-based summarization
• Experience with Infrastructure as Code tools such as Terraform or CloudFormation
• Familiarity with CI/CD pipelines (Jenkins, GitHub Actions)
• Python or a similar scripting language for automation
• Knowledge of Knowledge-Centered Service (KCS) methodology
• Experience decommissioning or replacing legacy components
• Strong experience with AWS services, especially S3 and IAM
• Proven ability to design and manage API integrations (RESTful APIs, API gateways)
• Proven track record designing source-of-truth or golden copy architectures and leading data platform migrations
• Ability to design new system architectures and drive platform migrations
• Expertise in access management, RBAC, SSO/SAML/OAuth, and moving from manual provisioning to automation
• Experience with incident management processes and cross-team coordination
• Strong communication skills to explain technical concepts to non-technical stakeholders
• Bachelor’s or Master’s degree in a technical or business field, or equivalent experience
• Background in business operations or business IT strategies with the ability to translate client requirements into technical designs
• Agile engineering practices and a design-thinking mindset, with the ability to collaborate across globally distributed teams

Technologies

• AWS, S3, IAM, AWS Lambda
• Snowflake, Terraform, CloudFormation
• Jenkins, GitHub Actions
• Python, Java
• RESTful APIs, API Gateway
• SAML, OAuth, SSO

Benefits

• Comprehensive benefits
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups

What success looks like in this role

• Gain an in-depth understanding of the KC and AskKC ecosystem and build strong relationships with data science teams
• Deliver a concrete roadmap for implementing the S3 golden copy and begin automating access management
• Establish yourself as the technical go-to leader for Knowledge Management, with measurable improvements in incident resolution and access governance