Join a batch Design & Development team building high-volume, customer-facing document communications for State Farm’s Customer Communications product suite. This hybrid role in Bloomington, IL focuses on designing, developing, testing, and supporting communications delivered by mail or online using OpenText Exstream, with opportunities to help modernize communication tools, including adoption of cloud technologies. Full-time position with an annual salary range of $85,000 to $120,000.
What you’ll do
- Partner with business, infrastructure, and application teams to design, develop, test, and support batch applications using the OpenText Exstream composition toolset.
- Produce high-volume customer-facing communications such as policy documents, renewal notices, billing statements, and important notices while maintaining design and development standards to ensure quality.
- Support modernization initiatives for communication tools, including cloud technology adoption.
- Improve customer interactions across insurance and financial services products through better communication delivery.
What you’ll bring
- Prior software engineering and programming experience.
- Experience with composition software, including OpenText Exstream or similar tools (including shared components and content import functionality).
- Familiarity with data dictionaries, Exstream driver files, and GitLab schema.
- Experience working with code repositories, shared forms, version control, and deployment of package files to testing and production environments.
- Understanding of output formats such as AFP and PDF.
- Strong knowledge of data structures (for example XSD, XML) and data merge techniques.
- Ability to assess impacts on upstream and downstream processes, including troubleshooting.
- Awareness of coding standards for accessibility compliance.
- Understanding of Customer Communication Management (CCM) practices.
- Knowledge of unit testing concepts and frameworks.
- Object-oriented programming experience, with JavaScript or Python skills.
- Experience with additional OpenText Exstream tools such as Liquid Office, Communications Designer, Content Author, and Empower.
- Experience with agile development methodologies.
- Experience with automation and AI technologies.
- Collaborative approach and ability to contribute to product decisions.
- Curiosity and initiative to learn, adapt, innovate, and share knowledge.
- Results-driven mindset focused on speed and quality, with strong problem-solving and research ability.
- Strong communication skills to translate technical requirements into business terms and vice versa.
- Agile thinking and comfort with evolving roles within a team environment.
Tools you’ll work with
OpenText Exstream, GitLab, GitLab schema, JavaScript, Python, XSD, XML, AFP, PDF, Liquid Office, Communications Designer, Content Author, Empower
Compensation and incentives
- Potential starting salary: $85,000 - $120,000 per year
- Potential yearly incentive pay: up to 15% of base salary
- Annual raise and bonus
Benefits
- Health insurance programs: State Farm pays most of your healthcare premium, multiple plan options including a high deductible plan, 100% coverage for in-network preventative care, plus access to vision, dental, telemedicine, and 24/7 mental health professionals
- Educational benefits: industry leading training programs, top-notch tuition assistance, employee resource groups, and mentoring
- Fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, and free financial coaching
- Time off: initially up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days
- Employee support funds: Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund
- 401(k) plan with company contributions of up to 7% of your salary
Hybrid work arrangement
“Hybrid” means selected candidates will be assigned to a facility and work some time in the office and from home. For Enterprise Technology, hybrid work requires approximately 40% in-office time each month beginning in late 2027.
Location and eligibility
Hybrid base location: Bloomington, IL. Other hub locations include Richardson, TX; Tempe, AZ; and Dunwoody, GA.
Sponsorship: Applicants must be eligible to lawfully work in the U.S. immediately. The employer will not sponsor applicants for U.S. work authorization (for example, H-1B) for this opportunity.
