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IT Support Engineer III

Cornell University Ithaca, NY

Ithaca, NY

Today

$72k - $84k/yr Full time Active Directory Cloud Platforms Computer Skills

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Job Description

IT Support Engineer III role at Cornell University (100% on-site) in Ithaca, New York, supporting the Tech, Bowers, and Duffield Engineering IT Group.

Responsibilities

Provide high-level end user IT support for the TBE IT faculty and staff community
Manage end user device fleets using SaaS solutions that directly impact the user base
Collaborate with academics, students, and staff to deliver IT solutions aligned with research projects and goals
Serve as a technical leader within the team and lead across various service offerings
Work with other ITSG end user technicians to support adoption of campus standards
Promote a healthy, inclusive work environment through respectful, collaborative, open, and welcoming communication
Engage and support others across backgrounds and perspectives; speak up when others are excluded or treated inappropriately
Support work/life integration for self and others

Requirements

Bachelor’s Degree with 3 years to 5 years experience, or an equivalent combination of education and experience
Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune
Familiarity with Microsoft Exchange, Active Directory, and Group Policy management
Linux knowledge including:
- Ability to run basic commands
- Manage user accounts
- Install packages
- Run updates
- Troubleshoot issues
- View logs
- Remotely manage systems using SSH
Strong ability to use multiple documentation and communication methodologies while supporting end users
Ability to work with internal and campus-level teams to complete projects and tasks
Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays
Willingness to evolve current IT workflows and suggest improvements
Ability to organize numerous tasks and projects effectively
Strong communication skills
Resume required for further consideration
Cover letter strongly encouraged, outlining interest and how experience and goals align with mutual success in the role
When applying, attach Cover Letter and Resume in PDF format

Technologies

JAMF
MEMCM
InTune
Microsoft Exchange
Active Directory
Group Policy
Linux
SSH
Windows
Apple
MacOS

Preferred Qualifications

Experience with Microsoft Endpoint Management tools and MacOS JAMF
Experience with Linux system administration
Experience providing technology support in higher education

Work Setup

100% on-site at the Cornell University Campus in Ithaca, New York
Occasional off-hours support required
100% on-premise environment

Compensation

Pay type: Salary
Pay range: $72,209 - $83,896 per year

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving and the day after; and end of year winter break from December 25 to January 1
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children’s Tuition Assistance Program

Application Information

Relocation assistance may be provided
Most Cornell roles require online submission with both resume/CV and cover letter
Upload options include drag-and-drop or using the upload icon on the application page

Non-Sponsorship

No Visa Sponsorship of any kind is available for this position

Contact

Contact name: Maria Avila
Contact email: mia28@cornell.edu

Additional Employment Notes

University job title: IT Support Engineer III
Job family: Information Technology
Level: F
Remote option availability: Onsite
Company: Endowed
Employment assistance contact: mycareer@cornell.edu
Accommodation requests: Cornell Office of Civil Rights at voice (607) 255-2242 or email accommodations@cornell.edu

EEO Statement

Cornell welcomes students, faculty, and staff with diverse backgrounds and seeks candidates who will contribute to a climate supporting all identities and backgrounds
No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination

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