IT Support Engineer III

IT Support Engineer III role at Cornell University (100% on-site) in Ithaca, New York, supporting the Tech, Bowers, and Duffield Engineering IT Group.

Responsibilities

• Provide high-level end user IT support for the TBE IT faculty and staff community
• Manage end user device fleets using SaaS solutions that directly impact the user base
• Collaborate with academics, students, and staff to deliver IT solutions aligned with research projects and goals
• Serve as a technical leader within the team and lead across various service offerings
• Work with other ITSG end user technicians to support adoption of campus standards
• Promote a healthy, inclusive work environment through respectful, collaborative, open, and welcoming communication
• Engage and support others across backgrounds and perspectives; speak up when others are excluded or treated inappropriately
• Support work/life integration for self and others

Requirements

• Bachelor’s Degree with 3 years to 5 years experience, or an equivalent combination of education and experience
• Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune
• Familiarity with Microsoft Exchange, Active Directory, and Group Policy management
• Linux knowledge including:
  • Ability to run basic commands
  • Manage user accounts
  • Install packages
  • Run updates
  • Troubleshoot issues
  • View logs
  • Remotely manage systems using SSH
• Strong ability to use multiple documentation and communication methodologies while supporting end users
• Ability to work with internal and campus-level teams to complete projects and tasks
• Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays
• Willingness to evolve current IT workflows and suggest improvements
• Ability to organize numerous tasks and projects effectively
• Strong communication skills
• Resume required for further consideration
• Cover letter strongly encouraged, outlining interest and how experience and goals align with mutual success in the role
• When applying, attach Cover Letter and Resume in PDF format

Technologies

• JAMF
• MEMCM
• InTune
• Microsoft Exchange
• Active Directory
• Group Policy
• Linux
• SSH
• Windows
• Apple
• MacOS

Preferred Qualifications

• Experience with Microsoft Endpoint Management tools and MacOS JAMF
• Experience with Linux system administration
• Experience providing technology support in higher education

Work Setup

• 100% on-site at the Cornell University Campus in Ithaca, New York
• Occasional off-hours support required
• 100% on-premise environment

Compensation

• Pay type: Salary
• Pay range: $72,209 - $83,896 per year

Benefits

• Comprehensive health care options
• Generous retirement contributions
• Access to wellness programs
• Employee discounts with local and national retail brands
• Health and personal leave
• Three weeks of vacation
• 13 holidays: Martin Luther King, Jr. Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving and the day after; and end of year winter break from December 25 to January 1
• Two additional floating holidays
• Tuition-free Extramural Study and Employee Degree Program
• Tuition aid for external education
• Cornell Children’s Tuition Assistance Program

Application Information

• Relocation assistance may be provided
• Most Cornell roles require online submission with both resume/CV and cover letter
• Upload options include drag-and-drop or using the upload icon on the application page

Non-Sponsorship

• No Visa Sponsorship of any kind is available for this position

Contact

• Contact name: Maria Avila
• Contact email: [email protected]

Additional Employment Notes

• University job title: IT Support Engineer III
• Job family: Information Technology
• Level: F
• Remote option availability: Onsite
• Company: Endowed
• Employment assistance contact: [email protected]
• Accommodation requests: Cornell Office of Civil Rights at voice (607) 255-2242 or email [email protected]

EEO Statement

• Cornell welcomes students, faculty, and staff with diverse backgrounds and seeks candidates who will contribute to a climate supporting all identities and backgrounds
• No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination