Microsoft Windows Engineer Jobs

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1d ago

Technical Support Engineer

DataBank Dallas, TX 🇺🇸 Remote

Dallas, TX

1d ago

Full time Active Directory Cloud Platforms Customer Support

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Job Description

Provide overnight technical incident and maintenance support as the primary contact for customer and internal systems to help meet SLA expectations.

Responsibilities

Act as the primary point of contact for overnight customer incidents submitted via the DataBank portal or by phone
Monitor and respond to alarms across DataBank internal and customer systems, including proactive monitoring of production systems for performance, failed hardware, alert conditions, and business-impacting issues
Troubleshoot and support virtual platforms and infrastructure, including vCenter and vCloud, and perform VMware platform maintenance activities
Investigate network issues involving routing, firewalls, and load balancers; escalate to Tier 2 teams as needed
Complete overnight service requests for account creations and modifications, including Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP
Adjust resources for IaaS and PaaS customers, including RAM, CPU, and disk space
Execute approved patch management cycles for Windows and Linux during overnight maintenance windows
Apply OS-level security patches, hotfixes, and cumulative updates using WSUS, SCCM, or equivalent patch management platforms
Validate patch deployment success, review system health after patching, and document outcomes for each patch cycle
Coordinate with day-shift teams and the change management process to ensure patching is pre-approved and scheduled appropriately
Identify and report patch failures or systems needing remediation; escalate unresolved items with full documentation to the next shift
Maintain patching logs and support monthly compliance reporting for customer environments
Run scheduled maintenance tasks during approved overnight windows, including server reboots, firmware updates, storage provisioning, and configuration changes
Perform and document decommissioning and provisioning activities for physical and virtual servers as scheduled
Assist with backup verification and restore testing using Veeam, Commvault, or equivalent tools; escalate backup failures immediately
Perform DNS creation and modifications for scheduled change requests
Communicate maintenance activities with customers in advance, providing clear updates on status and completion
Complete shift handoff documentation summarizing maintenance performed, incidents handled, and items requiring day-shift follow-up
Support and administer Microsoft Windows-based server systems and related technologies including server clustering, DHCP, DNS, WINS, and DFS
Configure and manage Microsoft Active Directory, including user and group administration, group policies, replication services, and folder redirection
Provide technical assistance to customers for Windows and Linux server support and management
Escalate tickets to the appropriate DataBank IT teams and coordinate with on-call engineers for critical overnight incidents
Contribute to team standards, policies, procedures, and documentation including documentation updates and runbooks
Identify and implement efficiencies to improve overnight processes and procedures
Complete additional duties as assigned by management

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience
3+ years of experience in the Information Technology field
2+ years working with Windows and/or Linux platforms, with ability to troubleshoot network connectivity issues at both the application and Server OS level
2+ years knowledge of virtual infrastructure technologies, specifically VMware vSphere and vCenter Administration
Hands-on patch management experience using WSUS, SCCM, or equivalent tools, including patch scheduling, compliance reporting, and rollback procedures
Experience executing scheduled maintenance and change management procedures in an enterprise environment
Active Directory experience including users, groups, group policies, replication services, and folder redirection
Experience with network monitoring tools such as Zabbix, ScienceLogic, SolarWinds, or Nagios
Experience with routers, switches, firewalls, and load balancers, including TCP/IP administration and troubleshooting
Experience supporting Microsoft products including SharePoint, Office 365, and SCCM
Fundamental backup and patching knowledge; Veeam or Commvault familiarity is a plus
Understanding of authentication mechanisms including MFA and the OSI model
Scripting experience with Python, PHP, or PowerShell is a plus, especially for automating patching or maintenance tasks
Ansible experience is a plus
Strong troubleshooting, problem-solving, and organizational skills; strong written communication for shift handoffs
Ability to work independently with minimal supervision during overnight hours
Reliable, punctual, and comfortable with a consistent overnight shift schedule
Superior customer service skills and clear off-hours communication
Analytical and detail-oriented, able to prioritize, execute, and meet deadlines
Self-starter comfortable in a structured, process-driven environment

Benefits

Health, Vision and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
3 weeks Paid Time Off and Paid Holidays

Schedule

Full-time overnight position
Shift hours and specific days will be discussed during the interview process
Consistent availability during overnight hours; may include weekend coverage as part of the team rotation

Location: Dallas, TX (remote)

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