Simio LLC is seeking a Technical Support Engineer with a focus on simulation and scheduling to join the Product & Support Services team in a hybrid role based in Sewickley, Pennsylvania. The position centers on delivering hands-on technical support to customers, guiding them in modeling and analysis, and working with Python, C#, SQL, and BI tools to optimize operations and maximize the value of Simio’s platform.
Responsibilities
- Respond to customer inquiries submitted via Simio's support portal and email, investigate issues, and drive resolution.
- Diagnose and resolve technical problems related to model building, execution, and analysis for simulation and scheduling workflows.
- Coach customers on modeling best practices, debugging techniques, and interpretation of results.
- Collaborate with product development by reporting reproducible defects, validating fixes, and submitting requests for enhancements.
- Contribute to the Simio Knowledge Base by expanding FAQs, how-to guides, and product documentation.
- Escalate complex cases as needed while owning customer satisfaction and timely resolution.
- Support ongoing improvements to support processes, tooling, and documentation.
- Lead or assist internal and external trainings, product demonstrations, and workshops to illustrate best practices and new features.
- Provide technical insight to cross-functional teams including product development, sales, services, and marketing as required.
Requirements
- Bachelor’s degree in Industrial Engineering, Systems Engineering, or a related technical field.
- 0–3 years of relevant experience for an early-career candidate.
- Foundational experience in systems modeling, process optimization, or quantitative analysis, with exposure to simulation, analytics, and process improvement in operations or manufacturing environments.
- Authorized to work in the United States without sponsorship.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills in English, with the ability to translate complex technical concepts into clear explanations.
- Proven ability to rapidly learn and apply advanced software tools.
- Customer-oriented mindset with patience, empathy, and a proactive attitude.
- Ability to manage multiple priorities, stay composed under pressure, and ensure timely task resolution.
Technologies
- Python
- C#
- SQL
- Power BI
- Tableau
- NVIDIA Omniverse
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Role & Details
Role: Full-time, Salaried.
Department: Product & Support Services.
Location: Hybrid remote in Sewickley, PA 15143.
Salary: USD 60,000 - 80,000 per year.
Education: Bachelor’s degree in Industrial Engineering, Systems Engineering, or related technical field.
About Simio
Simio empowers organizations to answer their critical “What if?” questions by building intelligent digital twins of their operations. The platform blends a leading discrete event simulation engine with AI-enhanced optimizations, Python for integration and automation, and NVIDIA Omniverse for lifelike, interactive visualizations. These capabilities enable adaptive, object-oriented, data-driven models.
Ideal Candidate
The ideal candidate is a technically skilled problem solver who thrives in a multifaceted, time-sensitive role. They should have a solid grasp of discrete event simulation and enjoy working directly with customers to maximize the value of Simio’s platform. Experience with AI, Python, C#, SQL, and Power BI/Tableau is highly desirable, along with familiarity with ERP, MES, and IoT systems in an operational setting.
Why Join Simio
- Work with customers worldwide across diverse industries, sustaining ongoing learning opportunities.
- Flexible work environment with options for office in Sewickley or Horsham, PA, or hybrid arrangements.
- Long-term career growth within a company known for low turnover and meaningful work.
- Collaborative culture that values initiative, ownership, and teamwork without heavy bureaucracy.
- Directly impactful contributions that help customers and the company succeed.
- Comprehensive benefits package including health coverage.
- Competitive compensation aligned with experience and performance.
What Will Help You Stand Out
- Experience in manufacturing or warehousing operations, production planning and scheduling, or supply chain planning.
- Hands-on discrete simulation modeling.
- Programming or scripting in C#, Python, or similar.
- Familiarity with SQL, data integration, and large datasets.
- Experience with data analytics and BI dashboards and visualizations.
- Background in software support, technical services, technical sales, or consulting.
- Experience creating technical documentation, tutorials, or training materials.
- Multilingual abilities, particularly Spanish or German.
Application Question
Candidate must not require sponsorship now or in the future. Will you require sponsorship now or in the future?
Equal Opportunity Employer
Simio is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law. Simio does not discriminate on the basis of gender in compensation or benefits for people who work in the same establishment and perform jobs that require equal skill, effort, and responsibility and which are performed under similar conditions.
