Intuit’s DGX (Data, Growth and Experiences) team is focused on improving how customers experience Intuit products through reliable integrations. In this role, you will support API-connected financial institution partners by diagnosing bank feed connectivity issues, helping improve connection health, and leading the partner support process to keep incidents and monitoring running effectively.
This is a partner-facing technical leadership opportunity based in Mountain View, CA (onsite), supporting financial data connections and customer experience outcomes across Intuit offerings.
What you’ll do
- Deliver technical excellence through close collaboration with the partner support team to ensure high-quality partner support delivery.
- Drive partner success by ensuring contracted support commitments are met and exceeded to build strong, long-term relationships.
- Build and maintain relationships with bank executives through proactive and effective communication.
- Apply deep expertise in APIs, including FDX and OFX, to troubleshoot and resolve complex technical issues.
- Work cross-functionally with product, platform, and customer success teams to deliver timely support solutions.
- Lead incident management, including request management and event monitoring, to resolve issues quickly, minimize disruption, and manage conflict during resolution.
- Improve support operations by identifying and implementing process and technical automations to increase efficiency and effectiveness.
- Ensure the uptime and stability of data provider APIs by monitoring connectivity health round the clock.
Required qualifications
- Fluency in RESTful APIs and relevant authentication protocols, including OAuth and OIDC.
- Familiarity with data standards in JSON and/or XML, including FDX, MISMO, and OFX.
- Strong understanding of query language and monitoring tools, including Splunk, Grafana, and SQL.
- Proven experience building monitoring dashboards and tuning alerts.
- Experience with alternate data connectivity methods, including SFTP and screen scraping.
- Strong AI automation skills, with a focus on building automation into repeatable tasks to scale continuously.
- Customer obsession and a collaborative mindset, with excellent customer service.
- Strong communication, presentation, and interpersonal skills to communicate technical information to both technical and non-technical audiences.
- Ability to build relationships and influence stakeholders at all levels of an organization.
- Exceptional problem-solving and analytical abilities focused on partner success.
- Strong organizational skills to manage multiple priorities in a fast-paced environment.
- Proactive, results-oriented approach with a partner-centric mindset.
- Ability to work independently and as part of a distributed team.
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field (ITIL certification is preferred).
Technologies
- RESTful APIs
- OAuth, OIDC
- JSON, XML
- FDX, MISMO, OFX
- Splunk, Grafana, SQL
- SFTP, screen scraping
Compensation & benefits
- Compensation range: USD 147,500 - 199,500 per year.
- Intuit offers a competitive compensation package with a pay for performance rewards approach.
- This position may be eligible for a cash bonus, equity rewards, and benefits based on applicable plans and programs.
Role context
Partner Technical Support is the primary interface with API-connected partners, such as Financial Institutions. You will help diagnose and resolve problems, train partners to support Intuit offerings, monitor and resolve production incidents to ensure partner connection health, and handle partner-related escalations from internal teams globally across offerings with varying technical depth.
Experience: 5+ years in partner-facing customer and technical support.
Note on pay location: Mountain View base pay range is $147,500 - $199,500.
