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IT Support Engineer I, OTS Support

Amazon.com Services LLC Salinas, CA

Salinas, CA

Today

$25 - $41/hr Full time Active Directory Desktop Support Dhcp

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Job Description

As an IT Support Engineer I in OpsTech IT, you will provide technical support for computer hardware, operating systems, and enterprise software while contributing to network engineering, infrastructure availability, and local IT projects.

Responsibilities

Design, troubleshoot, and support network infrastructure, data cabling, and systems administration across a diverse mix of software and hardware platforms.
Maintain high availability of networking and computing systems during production hours to minimize downtime and performance issues.
Collaborate with management and staff to deliver analytical insights and technical guidance that drive continuous IT solution improvements.
Plan and oversee local IT projects, coordinating resources, timelines, and deliverables to meet business needs.
Develop or update policies, procedures, and operational processes to standardize IT workflows.
Identify root causes of operational issues and inefficiencies in processes, proposing and implementing corrective actions.
Handle physical workload including lifting up to 49 pounds and remaining on feet or walking for shifts that can run up to 12 hours.
Travel up to 25 percent of the time to support remote sites or deployments.

Requirements

Minimum 1 year of hands-on experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
At least 2 years of troubleshooting experience in a multi-user, high-availability environment.
Two or more years of PC repair, troubleshooting, deployment, and liquidation (decommissioning) experience.
Minimum 1 year delivering IT client, server, and network services in a production environment.
At least 2 years of networking experience covering DNS, DHCP, SSL, OSI model, and TCP/IP.
Over 2 years of corporate environment support for Windows, macOS, or Linux operating systems.
More than 2 years maintaining and supporting a corporate network environment.
High school diploma or equivalent.

Technologies

Active Directory (AD)
DFS
Print Services
SCCM
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac OS
Linux

Benefits

Health insurance
401(k) matching
Paid time off
Paid parental leave
Sign-on payments
Restricted stock units (RSUs)
Adoption and Surrogacy Reimbursement coverage
Employee Assistance Program (EAP)
Mental Health Support
Flexible Spending Accounts
Life insurance (Basic Life & AD&D)

Print Services Engineer Jobs

IT Support Engineer I, OTS Support

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