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Amazon.com Services LLC

IT Support Engineer I, OTS Support

Amazon.com Services LLC
Salinas, CA $25 - $41/hr Full time Posted 6d ago
Active Directory Desktop Support Dhcp End User Support Help Desk Support Information Technology (IT) IT Operations IT Services macOS Network Services Network Support Operating System Operating Systems Osi Model Print Services Sccm Tcp/ip Technical Support Windows
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Job Description

As an IT Support Engineer I in OpsTech IT, you will provide technical support for computer hardware, operating systems, and enterprise software while contributing to network engineering, infrastructure availability, and local IT projects.

Responsibilities

  • Design, troubleshoot, and support network infrastructure, data cabling, and systems administration across a diverse mix of software and hardware platforms.
  • Maintain high availability of networking and computing systems during production hours to minimize downtime and performance issues.
  • Collaborate with management and staff to deliver analytical insights and technical guidance that drive continuous IT solution improvements.
  • Plan and oversee local IT projects, coordinating resources, timelines, and deliverables to meet business needs.
  • Develop or update policies, procedures, and operational processes to standardize IT workflows.
  • Identify root causes of operational issues and inefficiencies in processes, proposing and implementing corrective actions.
  • Handle physical workload including lifting up to 49 pounds and remaining on feet or walking for shifts that can run up to 12 hours.
  • Travel up to 25 percent of the time to support remote sites or deployments.

Requirements

  • Minimum 1 year of hands-on experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
  • At least 2 years of troubleshooting experience in a multi-user, high-availability environment.
  • Two or more years of PC repair, troubleshooting, deployment, and liquidation (decommissioning) experience.
  • Minimum 1 year delivering IT client, server, and network services in a production environment.
  • At least 2 years of networking experience covering DNS, DHCP, SSL, OSI model, and TCP/IP.
  • Over 2 years of corporate environment support for Windows, macOS, or Linux operating systems.
  • More than 2 years maintaining and supporting a corporate network environment.
  • High school diploma or equivalent.

Technologies

  • Active Directory (AD)
  • DFS
  • Print Services
  • SCCM
  • DNS
  • DHCP
  • SSL
  • OSI Model
  • TCP/IP
  • Windows
  • Mac OS
  • Linux

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Paid parental leave
  • Sign-on payments
  • Restricted stock units (RSUs)
  • Adoption and Surrogacy Reimbursement coverage
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Flexible Spending Accounts
  • Life insurance (Basic Life & AD&D)

Preferred Qualifications

  • 2+ years of computer networking experience
  • Experience supporting video conference and teleconference equipment

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