IT Support Engineer I, OTS Support

Responsibilities

• Design, troubleshoot, and support network infrastructure, data cabling, and systems administration across a diverse mix of software and hardware platforms.
• Maintain high availability of networking and computing systems during production hours to minimize downtime and performance issues.
• Collaborate with management and staff to deliver analytical insights and technical guidance that drive continuous IT solution improvements.
• Plan and oversee local IT projects, coordinating resources, timelines, and deliverables to meet business needs.
• Develop or update policies, procedures, and operational processes to standardize IT workflows.
• Identify root causes of operational issues and inefficiencies in processes, proposing and implementing corrective actions.
• Handle physical workload including lifting up to 49 pounds and remaining on feet or walking for shifts that can run up to 12 hours.
• Travel up to 25 percent of the time to support remote sites or deployments.

Requirements

• Minimum 1 year of hands-on experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
• At least 2 years of troubleshooting experience in a multi-user, high-availability environment.
• Two or more years of PC repair, troubleshooting, deployment, and liquidation (decommissioning) experience.
• Minimum 1 year delivering IT client, server, and network services in a production environment.
• At least 2 years of networking experience covering DNS, DHCP, SSL, OSI model, and TCP/IP.
• Over 2 years of corporate environment support for Windows, macOS, or Linux operating systems.
• More than 2 years maintaining and supporting a corporate network environment.
• High school diploma or equivalent.

Technologies

• Active Directory (AD)
• DFS
• Print Services
• SCCM
• DNS
• DHCP
• SSL
• OSI Model
• TCP/IP
• Windows
• Mac OS
• Linux

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Paid parental leave
• Sign-on payments
• Restricted stock units (RSUs)
• Adoption and Surrogacy Reimbursement coverage
• Employee Assistance Program (EAP)
• Mental Health Support
• Flexible Spending Accounts
• Life insurance (Basic Life & AD&D)

Preferred Qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment