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IT Desktop Support Engineer

Allied digital service limited Saint Peters, MO

Saint Peters, MO

Today

$24 - $26/hr Full time Desktop Support End User Support Endpoint Management

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Job Description

IT Desktop Support Engineer role focused on 100% onsite warehouse and production support in St. Peters, MO.

Responsibilities

Support Customer Standard Workplace Devices by assisting with a Standard Operating Environment (SOE) image in line with Customer standards
Manage quality and timeliness of installs, moves, adds, and changes (IMAC) for supported devices and software across supported sites
Use request data and reports to ensure device delivery for projects and requests meets expectations
Perform manual SOE image installation when required
Provide hardware/software incident resolution for supported workplace devices, including dispatch and leveraging vendor warranty where possible
Handle onsite physical support activities, including:
- On-premises stock location management for receiving new and decommissioned hardware/devices
- Soft asset disposal and coordination with a client hardware disposal vendor for disposal of old equipment
- Maintain Asset Management records based on movement and deployment
Deliver proactive desk-side support for selected end users per the service description
Provide onsite 12x5 support to VIPs at designated Customer facilities
Provide an enhanced service level (higher priority tickets/incidents) for other VIPs (executives)
Support VIP onboarding and offboarding activities
Support VIPs at executive-level events at hotels and Customer sites (board meetings, investor calls)
Update the agreed IT Service Management tool to reflect completion of service requests and resolution of incidents
If requested by L2/L3 teams, provide onsite assistance to resolve incidents
Provide hands & feet support for current, customer-approved asset inventory including printers, mobile devices, tablets, laptops, scanners, and card readers
Coordinate lifecycle continuity of asset records with the customer’s existing provider (received to decommissioned), including spare devices stocked at facilities or provider delivery locations
Provide Level 2 support for conferencing equipment in conference rooms at supported locations
Provide ad-hoc hands & feet consulting support as requested
Support conferencing room operations:
- Periodic health checks/sanity checks
- Escort vendors to the conference room for break-fix work
Perform lifecycle and asset activities including:
- Collect computer hardware from departing employees
- Collect cellular devices
- Coordinate with new joiners for start-up support if needed
- Soft asset disposal (single wipe pass + storage at Customer facility)
- Hard asset disposal coordination with the customer’s asset disposal vendor
Execute and administer requests for customer equipment and software submitted by users in line with customer policies, including:
- Verify user entitlement for requested items
- Advise management on non-conformance of equipment or software
Provide full lifecycle support from procurement assistance through end-of-life disposal:
- Validate entitlements, coordinate spares sourcing with vendors
- Install, track, recover, redeploy, and dispose of assets
Image deployment support that meets end-user computing requirements, including adherence to customer technical specifications and change management timelines
Coordinate with internal or third-party providers for remote “hands and feet” support for end user, network, and server issues
Integrate with equipment service providers for roadmap planning and technical issue resolution aligned to agreed service levels
Ensure only trained engineers with required security clearances from ADSL and the customer are dispatched
Ensure the primary engineer arrives for in-scope service; if unavailable, a backup engineer may be dispatched

Field Support (Included)

Installs, moves, adds, changes (IMAC)
Technical support and break-fix
Software re-imaging
Workstation and peripheral support (mouse, keyboard, monitor, scanner, printer)

Core Tools & Technologies

SCCM
Intune
PXE
Outlook
Exchange
ServiceNow
CMDB

Requirements

5 years of dedicated desktop support experience (not primarily help desk or remote-only)
Device imaging and deployment experience (SCCM, Intune, PXE, or similar)
Outlook and Exchange administration and troubleshooting
Printer administration and troubleshooting
Hands-on hardware troubleshooting for laptops, desktops, and printers in a warehouse/industrial setting
ServiceNow experience including CMDB and asset management (not just basic ticketing)
Comfortable working onsite in a warehouse environment day to day
PPE and specific shoes are needed and provided by the client
Strong understanding of incident vs service request, P1 to P4 prioritization, and response vs resolution SLA
Experience supporting handheld scanners, vehicle mounted units, and label printers is a plus

Location & Work Schedule

100% onsite St. Peters, MO (warehouse and production environment, not a corporate office setting)
Shift: 8:00 AM to 5:00 PM
Work location: In person

Pay

$24.00 - $26.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Application Question

How soon can you join the Project on clearing the interview successfully?

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