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Remote IT Support Engineer (L1/L2)

Logivision Technologies Remote 🌍 Remote

Remote

Today

$55k - $70k/yr Full time Autotask Psa Business Voip Cloud Platforms

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Job Description

Logivision Technologies is hiring a Remote IT Support Engineer (L1/L2) to deliver end-to-end troubleshooting and resolution for clients in a managed services environment. This role combines technical support with independent issue ownership, with hands-on exposure to Microsoft 365, cloud services, networking, security, and endpoint management.

Role Overview

As a Remote IT Support Engineer, you will respond to inbound requests, investigate root causes, and drive issues to resolution across multiple client environments. You will work directly in Microsoft 365 tenant environments and coordinate diagnostics when more advanced infrastructure support is required.

Key Responsibilities

Respond to support requests through phone, email, and ticketing systems
Troubleshoot and resolve technical issues across multiple client environments
Support Windows workstations and laptops, Microsoft 365, business applications, and cloud platforms
Assist users with connectivity, collaboration, authentication, and productivity issues
Perform root cause analysis and implement long-term solutions for recurring problems
Take ownership of issues and see them through to resolution, balancing multiple priorities
Manage Microsoft 365 users, licenses, and permissions
Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive for Business
Troubleshoot email, collaboration, and authentication issues
Assist with Microsoft security administration and multi-factor authentication (MFA)
Configure, deploy, and support Windows endpoints
Support onboarding and offboarding activities
Assist with software deployments and system upgrades
Monitor device health and respond to system alerts
Troubleshoot Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues
Support remote workforce technologies and secure access solutions
Conduct diagnostics and collaborate with senior engineers on advanced infrastructure issues
Communicate professionally with end users, office managers, and business leaders
Keep clients informed throughout the support process
Maintain accurate ticket documentation and contribute to the knowledge base
Support identity and security platforms and resolve networking and connectivity problems
Contribute to technical documentation and process improvements
Develop expertise across modern cloud and business technologies

Required Qualifications

2+ years of experience in technical support, managed services, systems administration, or a related IT role
Experience supporting Microsoft 365 environments
Strong knowledge of Windows 10 and Windows 11
Experience troubleshooting user, endpoint, and application issues
Strong communication and customer service skills
Ability to manage multiple priorities and work independently

Technologies

Microsoft 365
Microsoft Entra ID
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Datto RMM
Autotask PSA
Business VoIP Platforms
Windows 10
Windows 11

Preferred Qualifications

MSP experience
Microsoft Entra ID experience
Remote Monitoring & Management (RMM) platform experience
VoIP administration or support experience
Endpoint management and deployment experience

Preferred Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
Microsoft Azure Fundamentals (AZ-900)
Microsoft Modern Desktop Administrator
ITIL Foundation
Equivalent experience is valued as highly as certifications

Compensation and Location

Location: Remote
Salary: USD 55,000 - 70,000 per year

Benefits

Fully remote position
Exposure to a wide variety of technologies and industries
Clear path for advancement into senior engineering roles
Collaborative MSP environment
Ongoing learning and professional development opportunities
Work that challenges and grows your technical skillset
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Why Logivision Technologies

Working alongside a supportive, high-performing team
Being part of a company that values creativity, ownership, and doing the right thing
Growth opportunities as the company expands
Serving businesses in tight-knit communities with enterprise-grade IT solutions

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