Remote IT Support Engineer (L1/L2)

Logivision Technologies is hiring a Remote IT Support Engineer (L1/L2) to deliver end-to-end troubleshooting and resolution for clients in a managed services environment. This role combines technical support with independent issue ownership, with hands-on exposure to Microsoft 365, cloud services, networking, security, and endpoint management.

Role Overview

As a Remote IT Support Engineer, you will respond to inbound requests, investigate root causes, and drive issues to resolution across multiple client environments. You will work directly in Microsoft 365 tenant environments and coordinate diagnostics when more advanced infrastructure support is required.

Key Responsibilities

• Respond to support requests through phone, email, and ticketing systems
• Troubleshoot and resolve technical issues across multiple client environments
• Support Windows workstations and laptops, Microsoft 365, business applications, and cloud platforms
• Assist users with connectivity, collaboration, authentication, and productivity issues
• Perform root cause analysis and implement long-term solutions for recurring problems
• Take ownership of issues and see them through to resolution, balancing multiple priorities
• Manage Microsoft 365 users, licenses, and permissions
• Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive for Business
• Troubleshoot email, collaboration, and authentication issues
• Assist with Microsoft security administration and multi-factor authentication (MFA)
• Configure, deploy, and support Windows endpoints
• Support onboarding and offboarding activities
• Assist with software deployments and system upgrades
• Monitor device health and respond to system alerts
• Troubleshoot Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues
• Support remote workforce technologies and secure access solutions
• Conduct diagnostics and collaborate with senior engineers on advanced infrastructure issues
• Communicate professionally with end users, office managers, and business leaders
• Keep clients informed throughout the support process
• Maintain accurate ticket documentation and contribute to the knowledge base
• Support identity and security platforms and resolve networking and connectivity problems
• Contribute to technical documentation and process improvements
• Develop expertise across modern cloud and business technologies

Required Qualifications

• 2+ years of experience in technical support, managed services, systems administration, or a related IT role
• Experience supporting Microsoft 365 environments
• Strong knowledge of Windows 10 and Windows 11
• Experience troubleshooting user, endpoint, and application issues
• Strong communication and customer service skills
• Ability to manage multiple priorities and work independently

Technologies

• Microsoft 365
• Microsoft Entra ID
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Datto RMM
• Autotask PSA
• Business VoIP Platforms
• Windows 10
• Windows 11

Preferred Qualifications

• MSP experience
• Microsoft Entra ID experience
• Remote Monitoring & Management (RMM) platform experience
• VoIP administration or support experience
• Endpoint management and deployment experience

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Modern Desktop Administrator
• ITIL Foundation
• Equivalent experience is valued as highly as certifications

Compensation and Location

• Location: Remote
• Salary: USD 55,000 - 70,000 per year

Benefits

• Fully remote position
• Exposure to a wide variety of technologies and industries
• Clear path for advancement into senior engineering roles
• Collaborative MSP environment
• Ongoing learning and professional development opportunities
• Work that challenges and grows your technical skillset
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Why Logivision Technologies

• Working alongside a supportive, high-performing team
• Being part of a company that values creativity, ownership, and doing the right thing
• Growth opportunities as the company expands
• Serving businesses in tight-knit communities with enterprise-grade IT solutions