Azure Virtual Desktop Engineer Jobs

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Today

IT Support Engineer

Integrated Specialty Coverages, LLC Carlsbad, CA

Carlsbad, CA

Today

$64k - $80k/yr Full time Active Directory Application Support Azure Virtual Desktop

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Job Description

Integrated Specialty Coverages, LLC is hiring a Level 2 Helpdesk Technician onsite in Carlsbad, CA to support end users across the enterprise.

Responsibilities

Support 5 offices plus all remote users across the enterprise
Deliver responsive, customer-focused helpdesk support via phone, chat, and ticketing platforms (Atera experience is a plus)
Translate technical problems into clear, actionable guidance for non-technical users
Triage and resolve issues involving end-user hardware, software, Windows operating systems, and Microsoft 365 services
Handle permissions management and troubleshoot remote connectivity tools
Escalate issues when required to prevent disruption to end-user productivity
Provision and manage Microsoft 365 accounts, including shared mailboxes, distribution lists, Teams, and OneDrive
Administer Active Directory and Azure AD for user lifecycle, group policy, and role-based access control
Support Azure Virtual Desktop (AVD) including user access and application troubleshooting
Manage printers and scanners
Support and maintain software installations including Claude desktop, Adobe Acrobat, and common productivity tools
Apply updates and security patches, and monitor system performance to proactively resolve issues
Prepare and deploy new or upgraded hardware to end users
Maintain accurate helpdesk records and documentation
Contribute to internal knowledge base articles and documentation for recurring issues and workflows
Identify trends in support requests and recommend process or system changes to reduce repeat issues
Collaborate with other IT staff and departments on infrastructure projects, rollouts, and escalations
Mentor and assist Level 1 technicians when needed

Requirements

2–4 years of experience in Technical Support or Level 2 support
Experience with Microsoft 365 and Azure
Strong knowledge of Windows OS, AD/Azure AD user provisioning, Microsoft Intune, remote support tools, and networking fundamentals (TCP/IP, DHCP, DNS)
CompTIA A+ / Network+ and/or Microsoft Modern Desktop Administrator Associate (or similar) plus a certificate in thin-client platforms is a strong plus
Exceptional written and verbal communication, patience, and a customer-focused approach
Excellent troubleshooting and problem-solving skills
Strong teamwork and collaboration skills, including knowledge sharing and supporting continuous improvement through documentation and process enhancement
Ability to work onsite at the Carlsbad office

Technologies

Microsoft 365
Atera
Azure Virtual Desktop (AVD)
Microsoft Intune
Active Directory
Azure AD
Teams
OneDrive
Claude desktop
Adobe Acrobat
Printers
Scanners
TCP/IP, DHCP, DNS

Benefits

Employee Ownership Program with financial rewards tied to company growth
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, and vision
Life/AD&D Insurance
Employee Assistance Program
Health Savings Account with company contribution
Short-term disability
Voluntary benefits: supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays

Location: Carlsbad, CA (onsite) | Salary: USD 64,162 - 80,202 per year | Experience: 2+ years

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