Azure Virtual Desktop

Azure Virtual Desktop Engineer Jobs

2 jobs found

2d ago

Desktop Support Engineer

Dextermind Technologies Limited Concord, NC

Concord, NC

2d ago

$3,500 - $3,800/mo Contract Application Support Azure Virtual Desktop Desktop Support

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Job Description

The Desktop Support Engineer will deliver on-site second line technical support at the client office in Concord, NC, handling troubleshooting across hardware, software, and communications infrastructure while maintaining documentation and knowledge resources.

Role Overview

The IT Department provides technology and support to enable fee earners and business services employees to work efficiently internally and with clients. IT operates as a global team with regional presence, and Technology Services within IT provides business-facing support and services. The Local IT Team is responsible for on-site IT support for functions located within the client’s office.

Reporting line: Global Local IT Manager

Work setting: On-site (in person)

Key Responsibilities

Provide onsite second line technical support to the client’s office.
Handle technical aspects of people processes, equipment and kit supply, including troubleshooting of hardware, software, and communications infrastructure.
Document continually evolving processes and maintain technical documentation and knowledge articles for enterprise use.
Oversee team tasks, act as the site contact, and manage stakeholder expectations.
Use senior technical troubleshooting skills to resolve complex problems and support training and mentoring of Desktop Analysts.
Take initiative to follow up on issues, projects, and deadlines.
Contribute to delivery of Local IT support services, including:
- Build, configuration, installation, relocation, troubleshooting, and maintenance of IT hardware and software (applications, laptops, desktops, peripherals, printers, and multifunction devices).
- Mobile device support for iPhone and iPad.
- Installation, maintenance, and troubleshooting of telephony equipment (handset, switch, and voicemail administration).
- Planning, coordination, and execution of office or desk moves.
- Meeting room technical support, including video conferencing, Webex, and webinars and presentations.
- VIP support, conference support, and hearing or litigation support.
- Serve as a liaison with fellow IT support departments (for example, Network Ops and Client Computing).
- Support user training as required.
- Work with vendors or other technical resources to troubleshoot desktop support issues.
- Document and audit customer interactions in the incident management system, including asset management.
- Research and support enterprise desktop solutions using industry standard tools, for example Microsoft System Centre or other applicable products.
- Work with central IT teams (including the IT Service Desk) to improve the speed and clarity of local IT support requests and local team support delivery.
- Undertake local projects required by the office.
Assist in improving IT goal alignment to provide a world class service to legal teams in the office.
Be willing to carry out shift work, weekends, and on-call as required.

Required Qualifications

Desktop support experience: 4 years (required).
Strong communication skills for face-to-face and telephone support.
Customer experience focus and a results-oriented approach.
Ability to explain and generate metrics from existing measures.
Good understanding of Asset Management lifecycle.
Proficient English language skills.
Proven team player experience, preferably within a professional services organisation.
High attention to detail with a continuous improvement mindset.
Ability to promote and demonstrate new technologies to end users.
Commitment to integrity and sound judgment in problem solving.

Technical Experience (Included in Requirements)

Broad technical experience including PC architecture.
Microsoft Suite of Applications and Microsoft System Centre.
Azure virtual desktop support experience and AppSense support experience.
Windows 10 and Windows 11 support, including laptops and desktops.
ITIL certifications, or foundation qualification.
Video conferencing, Webex, and webinars and presentations.
Mobile device exposure, including iPhone and iPad.
Understanding and setup of basic network infrastructure, including basic TCP/IP networking configuration.
Experience managing wired and wireless networks.
Experience supporting and maintaining telephony systems.
Knowledge of basic data and voice communications networks and systems, including ISDN-2, ISDN-30, leased circuits, and VOIP.
Experience with matter-centric document management systems and document comparison tools.
Necessary patching and cabling, following defined cable management plans.
Exposure to tablet and smartphone devices.
Litigation related IT systems experience (document review, discovery tools, etc.).
Set up, maintenance, and supply of loan equipment.
Completing internal user moves including phones.
Ability to create purchase requisitions for IT hardware and software.
Ability to work effectively across cultural boundaries.

Location, Job Type, and Pay

Location: Concord, NC 28027 (required)
Job type: Contract
Contract type: 1099 (application indicates willingness required)
Salary: USD 3,500 - 3,800 per month

Application Questions

Are you willing to work on a 1099 contract type?
Have you gone through the salary per month and the job description?

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1mo ago

IT Support Engineer

Integrated Specialty Coverages, LLC Carlsbad, CA

Carlsbad, CA

1mo ago Closed

$64k - $80k/yr Full time Active Directory Application Support Azure Virtual Desktop

This position is no longer accepting applications (closed Oct 20, 2026).

Job Description

Integrated Specialty Coverages, LLC is hiring a Level 2 Helpdesk Technician onsite in Carlsbad, CA to support end users across the enterprise.

Responsibilities

Support 5 offices plus all remote users across the enterprise
Deliver responsive, customer-focused helpdesk support via phone, chat, and ticketing platforms (Atera experience is a plus)
Translate technical problems into clear, actionable guidance for non-technical users
Triage and resolve issues involving end-user hardware, software, Windows operating systems, and Microsoft 365 services
Handle permissions management and troubleshoot remote connectivity tools
Escalate issues when required to prevent disruption to end-user productivity
Provision and manage Microsoft 365 accounts, including shared mailboxes, distribution lists, Teams, and OneDrive
Administer Active Directory and Azure AD for user lifecycle, group policy, and role-based access control
Support Azure Virtual Desktop (AVD) including user access and application troubleshooting
Manage printers and scanners
Support and maintain software installations including Claude desktop, Adobe Acrobat, and common productivity tools
Apply updates and security patches, and monitor system performance to proactively resolve issues
Prepare and deploy new or upgraded hardware to end users
Maintain accurate helpdesk records and documentation
Contribute to internal knowledge base articles and documentation for recurring issues and workflows
Identify trends in support requests and recommend process or system changes to reduce repeat issues
Collaborate with other IT staff and departments on infrastructure projects, rollouts, and escalations
Mentor and assist Level 1 technicians when needed

Requirements

2–4 years of experience in Technical Support or Level 2 support
Experience with Microsoft 365 and Azure
Strong knowledge of Windows OS, AD/Azure AD user provisioning, Microsoft Intune, remote support tools, and networking fundamentals (TCP/IP, DHCP, DNS)
CompTIA A+ / Network+ and/or Microsoft Modern Desktop Administrator Associate (or similar) plus a certificate in thin-client platforms is a strong plus
Exceptional written and verbal communication, patience, and a customer-focused approach
Excellent troubleshooting and problem-solving skills
Strong teamwork and collaboration skills, including knowledge sharing and supporting continuous improvement through documentation and process enhancement
Ability to work onsite at the Carlsbad office

Technologies

Microsoft 365
Atera
Azure Virtual Desktop (AVD)
Microsoft Intune
Active Directory
Azure AD
Teams
OneDrive
Claude desktop
Adobe Acrobat
Printers
Scanners
TCP/IP, DHCP, DNS

Benefits

Employee Ownership Program with financial rewards tied to company growth
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, and vision
Life/AD&D Insurance
Employee Assistance Program
Health Savings Account with company contribution
Short-term disability
Voluntary benefits: supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays

Location: Carlsbad, CA (onsite) | Salary: USD 64,162 - 80,202 per year | Experience: 2+ years

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