Citrix Virtual Desktop Engineer Jobs

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IT Desktop Support Technician / EUC Engineer (Field Services)

Allied digital service limited New York, NY

New York, NY

Today

$38 - $44/hr Contract Active Directory Citrix Virtual Desktop End User Support

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Job Description

Allied digital service limited is seeking an IT Desktop Support Technician / EUC Engineer (Field Services) for onsite work in New York, NY, supporting corporate offices in Manhattan. The role delivers end-to-end user support across Windows and macOS environments, following ITIL-aligned workflows through a ServiceNow-based ITSM process.

Working in a field services model, this position covers both desk-side and remote assistance for break-fix and proactive needs, including imaging, software support, asset lifecycle tasks, and coordination across multiple IT teams.

What you will do

Provide L1 / L1.5 / L2 desktop support for users across corporate offices (NY 205 and 501, both near to each other).
Handle break-fix support, service requests, and proactive support for end users.
Deliver desk-side (Smart hands & feet) support as needed.
Support remotely using tools including Citrix / Bomgar / remote tools.
Follow ServiceNow-based ITIL processes, including Incident Management (ticket updates, SLA adherence, escalation) and Service Request Fulfillment.
Maintain proper ticket documentation and ownership, with accurate assignment and minimal re-routing.
Keep tickets continuously updated until resolution.
Perform software installation, configuration, troubleshooting, and uninstallation.
Support enterprise applications including M365 (Outlook, Teams, OneDrive) plus Business applications and retail tools.
Complete system imaging and re-imaging:
- Windows imaging using SCCM / Intune / MDT.
- macOS imaging using Jamf or an equivalent approach.
Support new hire onboarding setups.
Support device refresh and decommission activities and contribute to zero/low-touch provisioning initiatives.
Maintain baseline configurations aligned with PVH endpoint management & security policies.
Support and maintain laptops, MacBooks, and desktops.
Support printers, scanners, and POS devices used in retail environments.
Maintain CMDB and asset inventory accuracy.
Coordinate vendor support and warranty replacements.
Provide full OS-level and application compatibility support, including VDI / remote desktop issues.
Work closely with Global Service Desk, EUC / Digital Workplace teams, and Network, Security, Cloud, and Application teams.
Participate in escalations and cross-functional incidents and support seasonal workload preparedness during finance / retail peaks.

Required experience

Desktop support: 3 years (required).
macOS support: 3 years (required).

Additional requirements

Strong experience in Windows and macOS support.
Strong experience with imaging tools including SCCM, Intune, and Jamf.
Strong experience in the M365 ecosystem.
Working knowledge of ServiceNow ITSM platform and ServiceNow-based ITIL processes.
Working knowledge of Active Directory and Azure AD.
Working knowledge of VDI (Citrix / VMware).
Understanding of endpoint security and compliance.
Strong customer handling and communication.
Ability to operate in SLA-driven, high-volume environments.
Analytical troubleshooting skills with an ownership mindset.

Technologies

Windows, macOS
Citrix, Bomgar
ServiceNow, ITIL, ServiceNow-based ITIL processes
M365: Microsoft Teams, Outlook, OneDrive
SCCM, Intune, MDT
Jamf
PVH endpoint management & security policies
CMDB, Active Directory, Azure AD
VDI, VMware, VDI / remote desktop issues, VDI Macs where applicable

Role details

Location: New York, NY (onsite), in person
Job type: Contract
Hourly rate: USD 38 - 44 per hour
Project duration: 30 days
Position: IT Desktop Support Technician / EUC Engineer (Field Services)
Field services / desk-side support: Responsible for delivering end-to-end user support services across corporate offices at NY 205 in Manhattan

Shifts

Shift 1: Wed to Sun, 7am-3pm ($44.00/hr all inclusive)
Shift 2: Wed to Sun, 12pm-8pm ($44.00/hr all inclusive)
Shift 3: Tue to Sat, 9am-5pm ($38.00/hr all inclusive)

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