Customer Service Automation Engineer Jobs

1 job found

2d ago

Associate AI Engineer

T-Mobile USA, Inc. Bellevue, WA

Bellevue, WA

2d ago

$81k - $161k/yr Full time Ai Engineering Ai Model Optimization Ai Systems Architecture

Apply Now

Job Description

An Associate AI Engineer role is available with T-Mobile USA, Inc. in Bellevue, WA with an onsite work arrangement. In this position, you will support the development and optimization of artificial intelligence (AI) models aimed at improving customer service automation, with a focus on practical performance in production environments.

You will use prompt engineering and fine-tuning techniques, collaborate with cross-functional teams, and help contribute to AI system architecture that supports reliable, accurate, and efficient customer interactions.

What you’ll do

Apply prompt engineering techniques to enhance AI model performance for customer service automation
Collaborate with cross-functional teams to integrate AI-driven enhancements into production systems
Support the development and optimization of AI models to meet operational goals
Contribute to AI system architecture to improve customer interactions
Ensure reliability, accuracy, and efficiency of AI applications in customer service operations
Perform fine-tuning to improve AI performance and user satisfaction
Complete other duties and projects as assigned by business management

Required qualifications

Bachelor's Degree OR a combination of education and experience deemed equivalent
Cloud Computing
Collaboration
Customer-Focused approach
Data Analysis
Data Management
Data Modeling
Model Tuning
Prompt Engineering
Must be at least 18 years of age
Must be legally authorized to work in the United States

Preferred qualifications

Acceptable areas of study include Computer Science, Engineering, or a related field
Less than 2 years developing and optimizing AI models, particularly for customer service automation
Less than 2 years applying AI techniques such as prompt engineering and fine-tuning
Less than 2 years collaborating with cross-functional teams to integrate AI-driven solutions into production systems

Certifications (preferred)

Certified Analytics Professional (CAP)
Machine Learning Certification

Compensation and education

Salary range: USD 80,900 - 160,710 per year
Education: Bachelor’s Degree

Benefits

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care, enhanced family support, and childcare subsidy
Tuition assistance and college coaching
Short- and long-term disability
Voluntary AD&D coverage, voluntary accident coverage, and voluntary life insurance
Voluntary disability insurance and voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs
Annual bonus or periodic sales incentive or bonus (in regular, non-temporary roles)
Year-end bonus (corporate employees)
Monthly bonuses (certain positions in Customer Care)

Location and travel

Location: Bellevue, WA (onsite)
Travel required: No
DOT regulated position: No
Safety sensitive position: No

View full job page →

Get Customer Service Automation Engineer Jobs alerts

New Customer Service Automation Engineer Jobs, daily.