Desktop Imaging And Deployment Engineer Jobs

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IT Desktop Support Engineer

Allied digital service limited Phoenix, AZ

Phoenix, AZ

Today

$23 - $24/hr Full time Desktop Imaging And Deployment End User Support Hardware Support

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Job Description

The IT Desktop Support Engineer role focuses on on-site end-user computing support, asset lifecycle management, VIP and field assistance across customer facilities, with incident resolution and ServiceNow-based coordination.

Responsibilities

Support the Standard Operating Environment image for the Customer's standard workplace devices in line with Customer standards.
Manage timely installs, moves, adds, and changes for all supported devices and software across all customer sites.
Use request data and reports to verify on-time device delivery for projects and other requests.
Perform manual SOE image deployment where required.
Provide hardware and software incident resolution for supported devices, including dispatch and leveraging vendor warranties where possible at customer sites.
Conduct physical support activities for all hardware at customer facilities, including on-site stock management for receiving and decommissioned devices.
Execute soft asset disposal of old equipment.
Coordinate with the client hardware disposal vendor for disposal of retired hardware.
Maintain the Asset Management system reflecting device movement and deployment.
Deliver dedicated desk-side support for selected end users as described in the service description.
Provide onsite 12x5 VIP desk-side support at designated customer facilities.
Ensure VIP support personnel are reviewed and approved before assignment.
Offer an enhanced level of service with higher priority for VIP tickets and incidents.
Support VIP onboarding and offboarding activities for end users.
Assist VIPs at executive events such as board meetings and investor calls at hotels and customer sites.
Update the IT service management tool to reflect completed service requests or resolved incidents.
Provide onsite Level 2 and Level 3 support to resolve incidents when requested by L2/L3 teams.
Provide hands and feet support for asset inventory lifecycle across all devices and software, including printers and mobile devices.
Maintain continuity of asset records through lifecycle, including spare devices at facilities or provider locations.
Offer Level 2 support for conferencing equipment in customer conference rooms.
Provide ad-hoc hands-on consulting support as requested.
Deliver field support and dispatch services including IMAC, break-fix, software re-imaging, workstation and peripheral support, office equipment, printers, and audiovisual assistance; vendor escort and health checks as needed.
Coordinate collection of computer hardware and cellular devices from exiting employees.
Coordinate New Hire / First Day Ready support with new joiners if required.
Soft asset disposal performed by dedicated FTEs at dedicated locations; coordinate hard asset disposal with the customer’s vendor.

Requirements

Deploy only trained engineers with the required security clearances from ADSL and the Customer to in-scope locations.
The primary engineer must be on-site for in-scope service needs; if unavailable, a backup engineer may be dispatched.
ADSL/Customer reserves the right to interview dedicated primary engineers; alternatives may be provided as requested.
Ensure continuous availability of support personnel at dedicated DSS Customer locations; provide backups on-site if needed to meet service levels.
Administer, manage, and execute requests for Customer Equipment and software per Customer policies; verify entitlements and advise management on non-conformance.
Provide lifecycle support from procurement to end-of-life disposal, including entitlement validation, vendor coordination for spares, installation, tracking, recovery, redeployment, and disposal.
Coordinate with internal or third-party providers to deliver remote hands-and-feet support for end users, network, and server issues.

Technologies

ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Pay

USD 23.00 - 24.00 per hour

Work Location

In person, Phoenix, AZ

New Hire / First Day Ready Support

Coordinate with new joiners for onboarding support if required

VIP Support

Provide onsite 12x5 VIP support at designated customer facilities
VIP personnel must be presented to C-Level staff for approval before assignment
Deliver enhanced service with higher priority tickets for executive VIPs
Support VIP onboarding and offboarding activities
Assist VIPs at executive events at hotels and customer sites
Update IT service management tool to reflect completion of requests or resolution of incidents

Conference Room Support

Provide Level 2 support for conferencing equipment in conference rooms at supported locations

Ad-Hoc Consulting

Provide hands and feet ad-hoc consulting support as requested

Field Support, Dispatch and IMAC Services

IMAC installations, moves, adds, changes
Technical support and break-fix
Software re-imaging and device deployment
Workstation and peripheral support (mouse, keyboard, monitor, scanner)
Office equipment and printer support, printer configuration, and third-party repairs
Paper jam removal and first-line printer support
Audio-visual support and periodic conference room health checks
Escort vendors to conference rooms for break-fix
Additional scope items may be confirmed

Exit and Disposal Details

Exiting employees: collect computer hardware and cellular devices
Soft Asset Disposal: single wipe plus on-site storage by dedicated personnel
Hard Asset Disposal: coordinated with customer disposal vendor

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