Senior Specialist, Technical Support Engineer (Wideband Global SATCOM)

This role serves as a Ground Systems Controller Subject Matter Expert (SME) Technical Support Engineer supporting Wideband Satellite Communications Operation Centers (WSOC). You will oversee technical support activities spanning hardware installation and maintenance, software upgrades, and configuration management across multiple WSOC sites, while coordinating policy and contract-related service interfaces.

Primary Responsibilities

• Supervise and report on hardware installation and maintenance, technical support, software upgrades, and configuration management for multiple SATCOM and DATACOM systems supporting WSOC missions.
• Supervise and report on WSOC hardware installation and maintenance, technical support, and software upgrades for the co-located WSOC Modernized Earth Terminal (MET).
• Provide technical support for the Replacement Radio Frequency Interconnection Subsystem (RRFIS).
• Provide technical support for the Replacement Patch and Test Facility (RPTF).
• Provide technical support for the Replacement Satellite Configuration Control Element (RSCCE) L-Band Conversion System (RLCS).
• Draft policy covering tracking of facility-related work orders.
• Draft policy for direct coordination and interface with civilian public works representatives, including support organizations and/or contractors.
• Draft policy for Preparations submittals, including work statement and justification tracking.
• Act as the point of contact for policy and the rendering of services based on contract work statements.
• Act as the point of contact for fabrication and implementation of corrective measures related to maintenance, repairs, and equipment.
• Maintain records, plans, and drawings for building alterations and additional space requirements, including preparation and submission of Requests for Work Authorization (RWA).
• Deliver a monthly report representing activities across all sites.

Required Qualifications

• Active DoD Top Secret clearance.
• Bachelor’s Degree and at least 6 years of prior relevant experience.
• One (1) year of relevant experience or education in communication principles and SATCOM theory.
• Three (3) years of operational experience with Commercial or Military SATCOM systems.
• Relevant knowledge of intelligence capabilities, processes, and tasking mechanisms to support Government efforts for performance of SATCOM Interference tasks.
• CompTIA Security+ (or higher) certification.
• Education alternatives: a Graduate Degree with a minimum of 4 years of prior related experience, or in lieu of a degree, a minimum of 10 years of prior related experience.

Preferred Additional Skills

• Experience with SATCOM apportionment planning and allocation processes that account for ground, space, and control networks, including operational control of sub-networks for apportioned SATCOM resources.
• Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software, including examples such as DoD Teleports and Gateways, Service Teleports and Gateways, Commercial Teleports and Gateways, and Satellite Communications Operations Centers and/or Watch Offices.

Location and Schedule

• Location: Colorado Springs, CO (Onsite)
• Schedule: On-Site, 5/8 schedule

Compensation

• Salary Range: USD 73,000 - 135,000 per year

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• EAP
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays

Job Details

• Job Code: 47189