Lead, Technical Support Engineer (Wideband Global SATCOM)

L3Harris Technologies is seeking a Lead, Technical Support Engineer to support the WSOTS II contract from Colorado Springs, CO in an onsite capacity. In this role, you will serve as a Wideband Global Satellite (WGS) Subject Matter Expert (SME), with primary focus on Global SATCOM Configuration Control Element (GSCCE) operations, helping keep mission systems operating reliably through advanced support, troubleshooting, and coordination.

You will provide expert guidance for WGS and GSCCE system operations under contract requirements, including technical assistance, analysis, informal training, and responsive issue handling. The position also involves timely escalation for complex problems and thorough documentation of troubleshooting actions to maintain operational continuity.

Responsibilities

• Provide expert technical assistance, analysis, and informal training related to the WGS satellite system and GSCCE.
• Act as a recognized technical authority for GSCCE operations, troubleshooting, and performance improvement.
• Support operators and mission partners with clear, accurate, and actionable technical guidance.
• Lead troubleshooting efforts for GSCCE-related issues, anomalies, and operational deficiencies.
• Diagnose and resolve routine GSCCE issues promptly, with a goal of resolution within 4 hours.
• Escalate complex issues within 1 hour after determining that higher-level support is required.
• Increase independent issue resolution prior to escalation through technical analysis, system review, and coordination.
• Document troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.

Requirements

• Active Top-Secret security clearance, with ability to obtain SCI.
• Bachelor’s Degree and a minimum of 9 years of prior relevant experience. Optionally, a Graduate Degree and minimum 7 years of prior related experience. In lieu of a degree, 13 years of prior related experience.
• Relevant experience includes WGS/GSCCE operations, including 2 years minimum of system administrator experience with Windows and a Virtual Machine environment.
• DoD 8140.01/8570.01-M IAT Level 2 certification (e.g., Security+).
• Ability to travel up to 20%.

Technologies

• Windows
• Virtual Machine
• Linux
• SQL
• Postgres
• Microsoft Office

Preferred Additional Skills

• Experience with SATCOM apportionment planning and allocation processes across ground, space, and control networks.
• Operational control of sub-networks for apportioned SATCOM resources.
• Working knowledge of Linux, SQL, and Postgres.
• Strong skill set with Microsoft Office software applications.
• Working knowledge of cybersecurity requirements.
• Previous experience supporting DoD/government customers.
• Demonstrated ability to work and grow in a dynamic, fast-paced, team-oriented environment.
• Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software.

Examples of such systems and software include, but are not limited to: DoD Teleports and Gateways; Service Teleports and Gateways; Commercial Teleports and Gateways; Satellite Communications Operations Centers and/or Watch Offices.

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• EAP
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays

Salary Range (Colorado): USD 87,500 - 162,500 per year.

Application Window Closes: 12/31/2026