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HERE Technologies

Sr Technical Support Engineer

HERE Technologies
Chicago, IL $90k - $95k/yr Full time Posted 1d ago
Senior Agentic Ai Ai Agent Application Support Artificial Intelligence Customer Support Generative AI Information Technology (IT) IT Services Programming Rag Architectures Software Development Software Engineering Technical Support
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Job Description

Join HERE Technologies as a Sr Technical Support Engineer in a role centered on resolving complex customer issues and improving support workflows across the HERE platform.

  • Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications
  • Build AI-powered tools and automation to improve troubleshooting, issue resolution, and overall support quality
  • Identify recurring technical problems and convert successful fixes into reusable capabilities and repeatable workflows
  • Experiment with emerging AI technologies and assess practical use cases within Technical Support
  • Develop and share engineering practices, knowledge, and solutions that support broader Technical Support outcomes

Role focus

  • Serve as a trusted technical advisor for customers
  • Help customers unlock maximum value from HERE location products and services across the full lifecycle, including evaluation, production, and optimization
  • Support customers with mobile and embedded SDK application development expertise

Requirements

  • 3+ years of experience in Technical Support, Application Support, Software Engineering, DevOps, SRE, Solutions Engineering, or a related technical role
  • Strong troubleshooting skills with APIs, SDKs, cloud applications, or distributed systems
  • Hands-on programming or scripting, preferably Python
  • Experience with REST APIs
  • Hands-on experience building, prototyping, or experimenting with Generative AI applications or AI-assisted workflows
  • Experience with RAG, agents, LLM evaluation, or production AI deployment is a plus
  • Strong customer communication skills to translate complex technical issues into clear solutions
  • Ability to collaborate across engineering and product teams

Technologies

  • Python
  • REST APIs
  • Generative AI
  • RAG
  • agents
  • LLM evaluation

Compensation & location

  • Location: Chicago, IL (onsite)
  • Salary: USD 90,000 - 95,000 per yearly

Benefits

  • Health (Medical/Dental/Vision) insurance
  • Retirement savings plans
  • Paid time off & leave policies
  • Annual performance bonus (subject to company and individual performance)

Employment process

  • Successful background verification is required
  • Offers and related claims are subject to completion of the background verification
  • Under the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, qualified applicants with arrest and conviction records will be considered

Equal opportunity

  • Evaluates qualified applicants without regard to protected characteristics including race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Affirmative action

  • Portions of the AAP are available for review by applicants and employees through the People Team

About HERE

  • Location data and technology platform company
  • Helps customers achieve better outcomes, from city infrastructure management to asset optimization and safe destination guidance
  • Focuses on innovation, opportunity, and inclusion to improve people’s lives

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