Staff AI Engineer

Design and scale enterprise AI on the ServiceNow platform and Cloud with a role focused on native generative AI adoption across the organization. In this Staff AI Engineer position, you will build AI agents and workflow systems, integrate LLM capabilities, and lead the governance approach that helps teams use AI responsibly and consistently.

Work location: West Palm Beach, FL (onsite). Experience: 8+ years.

What you’ll do

• Architect and implement AI agents and workflows using ServiceNow AI Agent Studio, Skill Kit, and Workflow Data Fabric.
• Lead AI Control Tower implementation, adoption, and enablement, establishing governance policies and monitoring practices across the organization.
• Integrate and configure LLM-based capabilities in both Cloud and the ServiceNow platform.
• Partner with product, platform, and business teams to identify high-value use cases and translate them into scalable AI solutions.
• Mentor engineers, set technical direction, and establish best practices for AI system design, governance, and responsible AI use.

What you bring

• 8+ years of software engineering experience, including 3+ years working with AI/LLM-powered platforms or products.
• Strong understanding of NLP and modern LLM architectures, including transformers, embeddings, vector search, and agentic frameworks.
• Hands-on experience with ServiceNow’s AI ecosystem: AI Agent Studio, Skill Kit, and AI Control Tower.
• Familiarity with MCP (Model Context Protocol) and A2A (Agent2Agent) for governed multi-agent integration and interoperability.
• Proficiency in scripting and integration (JavaScript, Python) and experience with cloud infrastructure (AWS, Azure, or GCP).

Helpful background

• Direct experience rolling out AI Control Tower governance frameworks.
• Familiarity with OpenTelemetry for AI system observability and monitoring.
• ServiceNow certification(s) in AI or platform development.

Key technologies

• ServiceNow platform, Cloud
• AI Agent Studio, Skill Kit, Workflow Data Fabric, AI Control Tower
• LLM-based capabilities, NLP, transformers, embeddings, vector search, agentic frameworks
• MCP (Model Context Protocol), A2A (Agent2Agent)
• JavaScript, Python
• AWS, Azure, GCP
• OpenTelemetry

Work personas and location eligibility

ServiceNow uses work personas (flexible, remote, or required in office) based on the nature of work and assigned work location. To determine eligibility, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal opportunity and accommodations

Equal opportunity employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.

Accommodations: If you require a reasonable accommodation to complete any part of the application process, or cannot use the online application and need an alternative method to apply, contact [email protected] for assistance.

Export control

For roles requiring access to controlled technology subject to export control regulations (including the U.S. Export Administration Regulations), ServiceNow may need to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any required export license or approval.