Engineer Jobs in Hallandale Beach, FL

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Technical Support Engineer

Quicknode Hallandale Beach, FL 🇺🇸 Remote

Hallandale Beach, FL

Today

$104k - $130k/yr Full time Ansible Chef Customer Support

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Job Description

As a Technical Support Engineer, you’ll support customers, debug Web3 outgoing requests, and translate customer findings into actionable engineering work.

Responsibilities

Provide customer support in a technical capacity
Debug technical issues by writing scripts to identify why requests or systems are not working
Set up and use a local proxy to debug outgoing Web3 requests
Translate customer issues into actionable items for the developer team
Lead a customer support team in a technical capacity
Work within a remote team of 5-10 people
Manage refunds, credits, and charges in Stripe

Requirements

1+ years of experience in a technical support role
1+ year of experience in Blockchain (or personal project equivalent)
Advanced scripting in more than one of: Python, GoLang, Ruby, Bash
Internet core protocol knowledge including DNS, TCP/SSL, HTTP, etc.
Knowledge of the Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API
Experience maintaining infrastructure as code with Terraform; preferably Ansible (Salt/Puppet/Chef experience acceptable)
Expertise managing Linux hosts
Experience with proactive alerting and monitoring systems technologies
Experience in technical customer support including troubleshooting, CLI tools, and Linux
Adept at setting up software you may not have used before
Extremely thorough debugging and documentation for other teams
Ability to preempt complex issues before they impact multiple customers
Comfort documenting processes and sharing knowledge

Additional Role Details

Support ranges from answering simple questions to debugging core issues in custom software and off-the-shelf tooling
Translate cases where quick resolution is not possible into actionable developer tasks
Debug issues affecting a network that services 10 billion+ requests per month
Expected to spend time on customer support on a rotating basis so engineers better understand customers
Daily meetings to review customer issues, task progress, and design solutions

Technologies

Python, GoLang, Ruby, Bash
DNS, TCP/SSL, HTTP
Ethereum JSON RPC
Terraform, Ansible (Salt/Puppet/Chef acceptable)
Linux
Stripe

Compensation

$104,000 - $130,000 per year

Location: Hallandale Beach, FL (remote)

Minimum experience: 1 years

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