Engineer Jobs in Kīhei, HI

1 job found

Include remote jobs

Today

Level 2 Technical Support Engineer

Pacific IT Support Kīhei, HI

Kīhei, HI

Today

$20 - $40/hr Part time Azure Cloud Cloud Platform

Apply Now

Job Description

Pacific IT Support is seeking a Level 2 Technical Support Engineer for onsite support from Kīhei, HI. This part-time role supports a client base across Maui, HI and Bellingham, WA, combining end-user assistance with hands-on backend configuration and troubleshooting.

The position reports directly to the Service Manager and indirectly to the Director. You will work in an environment with higher pace and demand than typical in-house roles, taking ownership of tasks through to complete resolution while keeping communication clear and timely.

Responsibilities

Provide end user support
Perform backend system configuration and troubleshooting
Deliver Microsoft 365 and Azure support
Assist with client projects and managed internal projects
Support managed internal projects and small projects, and assist Senior Engineers on larger projects
Handle T&M service requests
Perform backup maintenance activities
Configure standard POP, SMTP, and Exchange clients, including Outlook
Install, configure, troubleshoot, and customize MS Office Suite applications according to customer preferences
Install, configure, and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
Support Windows Server server environments (experience preferred)
Configure file, print, and remote access services
Perform administration tasks such as adding/removing users and groups, configuring file permissions, checking event logs, and configuring and restoring from backup
Administer enterprise email applications, including adding/removing users and groups, configuring folder permissions where applicable, forwarding mail, and adding aliases
Document client networks and maintain accurate records
Complete daily time entry accounting for at least 8 hours
Take ownership of tasks and follow through to ensure complete resolution

Required Qualifications

Appropriate Driver’s License
4+ years of experience in IT administration and/or technical support experience, or equivalent
6+ years working in complex IT environments
Customer service experience: 6 years (required)
Deep understanding of LAN/WAN technologies
Demonstrated experience and knowledge of network and workstation operating systems and the Microsoft Windows operating system
Demonstrated experience with web and internet technologies
Tertiary qualifications in Computer Science/Information Technology or equivalent
Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications
Strong communication skills (written and verbal) and strong interpersonal skills
High organizational and project management abilities, including coordination, prioritization, and strong problem-solving skills
Ability to manage small projects and create and follow process, including liking documentation
Ability to work both independently and within a team, with strong task management and multi-tasking skills
High level of confidentiality and punctuality
Ability to take, interpret, and follow instructions and work with staff at all levels in accordance with company policies and procedures
Professional personal presentation and strong attention to detail
Based on primary job role location

Certifications (or Equivalent) and Preferred Skills

A+, Net+, Server+ or equivalent certifications or experience
Other computer/network-related industry certifications (a plus)
MSP experience (a plus)
Autotask (a plus)
IT Glue (a plus)
Datto RMM (a plus)
Watchguard firewalls (a plus)
Ubiquiti Unifi switches and APs (a plus)
Auvik or Domotz (a plus)

Technologies

Microsoft 365, Azure
Windows Server, Exchange, IIS
Cisco Internetworking, VPN’s, firewalls
Backup systems
MS Office Suite, Outlook
POP, SMTP
Autotask, IT Glue, Datto RMM
Watchguard firewalls
Ubiquiti Unifi switches and APs
Auvik, Domotz
LAN/WAN

Key Performance Indicators (KPIs)

Minimum of 32 hours billable services recorded per week
Productivity with an expected 75%-85% utilization rate
Project management efficiency
Accurate and detailed documentation
Client and staff satisfaction
Satisfactory achievement of ongoing targets, goals, and objectives set by the Operations Manager and Director
Accuracy of work undertaken, information, and advice provided
Following instructions and completing tasks in a timely, accurate, and efficient manner that meet company, client, and required regulatory standards

Employment Details

Employment type: Part-time
Job types: Part-time, Full-time
Schedule: 8 hour shift
Pay: $20.00 - $40.00 per hour
Payscale: Negotiable on Experience
Supplemental pay: Bonus pay
Work location: In person
Commuting/relocation: Kihei, HI 96753 (reliably commute or planning to relocate before starting work required)
Ability to commute/relocate: Kihei, HI 96753 (Required)

Benefits

Dental insurance
Health insurance
Paid time off
Professional development assistance

Position Objective

This role focuses on network strength across common and popular networking technologies. With at least 6 years of in-the-trenches experience, the successful engineer communicates clearly and can provide strong guidance when a client is in a difficult situation. The work emphasizes execution in Windows Server, Exchange, IIS, Cisco internetworking, VPNs, firewalls, backup systems, and related environments, with prompt client communication and effective pre-project briefings.

View full job page →

Get Engineer Jobs in Kīhei, HI alerts

New Engineer Jobs in Kīhei, HI, daily.