Engineer Jobs in Latham, NY

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4d ago

Desktop Support Engineer L1

Sybex Latham, NY

Latham, NY

4d ago

Up to $30/hr Full time Active Directory Autopilot Cloud Platforms

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Job Description

Sybex seeks an on-site Desktop Support Engineer L1 to provide frontline technical support in Latham, NY.

Overview

We are seeking a desktop support technician to join the IT team. The role focuses on delivering technical assistance and troubleshooting for employees, applying knowledge of network administration and IT support to keep systems running smoothly.

Responsibilities

Deliver end-user desktop support, diagnosing and resolving hardware and software problems
Install, configure, and maintain workstations and related peripherals
Configure and troubleshoot network connectivity for desktops and laptops
Administer user accounts and permissions in Active Directory
Assist with software deployment, installations, and upgrades
Respond to help desk tickets promptly and provide solutions or escalation as needed
Partner with teammates to resolve advanced technical issues
Document procedures and solutions to support knowledge sharing and future reference

Requirements

Proven experience in a desktop support technician or related role
Solid understanding of network administration and IT support concepts
Proficiency with Windows, Linux, and macOS
Experience with office productivity suites, such as Microsoft Office
Familiarity with ticketing systems like SCCM, Remedy, or ServiceNow is advantageous
Knowledge of VPN technologies and remote access tools
Strong problem-solving abilities and meticulous attention to detail
Effective communication and interpersonal skills

Technologies

ServiceNow
Active Directory
SCCM (Microsoft Configuration Manager)
Imaging
Autopilot
Intune
Office 365
Windows 10
Windows 11
Linux
Mac OS
Remedy
VPN
Remote access tools

Pay

Up to $30.00 per hour

Work Location

Onsite in Latham, New York

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