Desktop Support Engineer L1

Overview

We are seeking a desktop support technician to join the IT team. The role focuses on delivering technical assistance and troubleshooting for employees, applying knowledge of network administration and IT support to keep systems running smoothly.

Responsibilities

• Deliver end-user desktop support, diagnosing and resolving hardware and software problems
• Install, configure, and maintain workstations and related peripherals
• Configure and troubleshoot network connectivity for desktops and laptops
• Administer user accounts and permissions in Active Directory
• Assist with software deployment, installations, and upgrades
• Respond to help desk tickets promptly and provide solutions or escalation as needed
• Partner with teammates to resolve advanced technical issues
• Document procedures and solutions to support knowledge sharing and future reference

Requirements

• Proven experience in a desktop support technician or related role
• Solid understanding of network administration and IT support concepts
• Proficiency with Windows, Linux, and macOS
• Experience with office productivity suites, such as Microsoft Office
• Familiarity with ticketing systems like SCCM, Remedy, or ServiceNow is advantageous
• Knowledge of VPN technologies and remote access tools
• Strong problem-solving abilities and meticulous attention to detail
• Effective communication and interpersonal skills

Technologies

• ServiceNow
• Active Directory
• SCCM (Microsoft Configuration Manager)
• Imaging
• Autopilot
• Intune
• Office 365
• Windows 10
• Windows 11
• Linux
• Mac OS
• Remedy
• VPN
• Remote access tools

Pay

Up to $30.00 per hour

Work Location

Onsite in Latham, New York