Engineer Jobs in New City, NY

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Technical Support Engineer (Statsig)

Amplitude New City, NY

New City, NY

Today

$95k - $143k/yr Full time Application Support Bigquery Customer Support

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Job Description

This onsite Technical Support Engineer role at Amplitude is based in New City, NY. It involves delivering enterprise-level support, diagnosing and resolving customer issues, educating users, and driving product adoption through cross-functional collaboration and quarterly on-call responsibilities. The position offers a salary range of USD 95,000 to 143,000 per year and requires a Bachelor's Degree.

Responsibilities

Answer and escalate support tickets via email and chat
Drive resolution by investigating complex issues and escalating when needed
Ensure all tickets meet service level agreements
Provide on-call weekend support once per quarter
Voluntary on-call support during holidays
Collaborate with Customer Success Managers to foster data trust in key accounts
Deliver a positive experience for customers when using Amplitude and interacting with the team
Create and update both non-technical and technical documentation as the product evolves
Report common themes or questions to leadership and drive improvements
Develop and enhance support processes

Requirements

Bachelor's Degree
Experience in a customer-facing role or demonstrated ability to advocate for customers
Experience with SDKs and APIs, experimentation, statistics, or data science
Professional, friendly demeanor and a willingness to assist
Ability to learn and explain a technical product or concept
Natural curiosity and strong problem-solving skills
Passion for analytics and the problems they solve
Familiarity with support tools such as Zendesk, Intercom, Confluence, and Linear
Knowledge of statistical experimentation concepts, including A/B testing, p-values, confidence intervals, and sequential testing methods (e.g., SPRT)
Ability to reason through metric design issues and outlier handling techniques such as winsorization
Experience with data pipelines or warehouse ingestion (e.g., Snowflake, BigQuery) and debugging data freshness/backfill issues
Comfort interpreting and explaining statistical outputs to customers with varying technical levels

Technologies

Zendesk
Intercom
Confluence
Linear
Snowflake
BigQuery

Benefits

Excellent medical, dental, and vision insurance with employer-paid premiums on select plans
Flexible time off, paid holidays, and additional wellness stipends
Generous stipends for wellness, commuting, learning and development, home office equipment, and more
Parental benefits including paid parental leave and support programs
Mental health resources including access to coaching and therapy services
Employee Stock Purchase Program (ESPP)

About Amplitude

Amplitude is a digital analytics platform that helps companies capture trusted data, uncover clear insights about customer behavior, and take faster action to improve product experiences and drive growth. The company emphasizes growth mindset, ownership, and humility, prioritizing problem solving and user empathy across a global team. Amplitude maintains multiple offices worldwide and supports a diverse, fast-growing workforce with a focus on well-being and professional development.

Company Highlights

Recognized in Newsweek Excellence Index 2024
Customer feedback positions Amplitude as the top product analytics solution for 19 consecutive quarters on G2
Fast Company notes Amplitude as a highly innovative enterprise company
Commitment to mentorship, management training, and wellness programs
Charitable giving grants and paid volunteer time off for employees
Founded in 2012, went public via direct listing in September 2021, ticker AMPL
Global presence with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo
Data Monster is the lighthearted mascot celebrating data and analytics

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