Engineer Jobs in Niles, IL

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Digital Imaging X-ray Tech Support Engineer

Sedecal USA, Inc. Niles, IL

Niles, IL

Today

$70k - $80k/yr Full time Application Support Computer Skills Customer Support

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Job Description

Support digital imaging X-ray systems for VetRay/Sedecal USA customers, handling remote troubleshooting, installations, and escalations in a hybrid role based in Niles, IL.

Responsibilities

Deliver general product technical support to dealers, primarily via phone and email, including installation, programming, start-up, spare part identification, schematics, documentation, and warranty support
Provide failure and service troubleshooting for digital X-ray equipment, including equipment crossover support in a fast-paced environment
Own complex customer cases: research, diagnose, troubleshoot, and identify solutions to drive resolution
Conduct advanced troubleshooting in-person and via telephone covering PC operation
Diagnose system issues across hardware, software, and computer components based on system-operation knowledge
Install and coordinate repairs, including in-house equipment repair and occasional travel (approximately 10% or less)
Handle and document support interactions in a call management system
Escalate and collaborate with Engineering and Manufacturing on complex or quality-related cases, including service follow-up and escalation support
Identify quality issues, collect relevant data, and report through the appropriate channels for hand-off and resolution
Support the equipment repair process and guide field service technicians with procedures, spare parts, and test procedures
When needed, visit customer sites to perform evaluations, start-up, and/or repairs, and report findings from visits
When required, perform equipment repair using the defined process and test functionality, safety, and other required features
Follow problems through to resolution by taking ownership of reported technical issues
Develop and maintain strong product, service, and industry-related knowledge
Coordinate dealer visits to customer sites with Field Service Engineers when required
Support the 24/7 after-hours emergency line on a pre-scheduled basis (alternating with other department members)

Requirements

3+ years experience in computer repair and computer networking (Required)
Strong ability to apply network principles to troubleshooting; experience with basic network setup and diagnosing workstation hardware and software issues
Knowledge of principles of personal computers and other peripherals
Knowledge of interfaces between applications and how they relate to troubleshooting
Basic network operating system fundamentals
Proficiency with Windows Operating System, MS Office Suite, and Salesforce
Analytical mindset with planning and self-learning skills
Strong written and verbal communication skills with the ability to understand and communicate technical terminology
Customer service-oriented attitude and a team player
Ability to complete tasks and projects with little or no supervision
Highly organized, self-motivated, and able to prioritize and manage time efficiently
Experience and knowledge in veterinary or medical imaging business and x-ray systems desired but not required
Ability to adapt easily to change in a high-stress environment

Tech Stack

Windows Operating System
MS Office Suite
Salesforce

Education

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related subject area, or equivalent

Benefits

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question

Do you have any experience with X-ray or similar medical devices?

Location

Hybrid remote in Niles, IL
Ability to commute: Niles, IL (Required)

Salary: USD 70,000 - 80,000 per year

Minimum Experience: 3 years

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