Engineer Jobs in Northfield, OH

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IT-Technical Support Engineer - Full Time

Northfield Park Racino Northfield, OH

Northfield, OH

Today

$24 - $26/hr Full time Active Directory Application Support Hardware Support

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Job Description

Northfield Park Racino in Northfield, Ohio is seeking an IT-Technical Support Engineer for a full-time, on-site role. The position offers a pay rate of $24-$26 per hour and requires a high school diploma or equivalent. The successful candidate will provide first-line technical support to Team Members across the property, troubleshooting and maintaining end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment.

Responsibilities

Provide initial technical assistance for hardware, software, network, and peripheral issues across the property.
Install, configure, and maintain company-approved hardware and software.
Address service requests and incidents promptly and professionally.
Escalate complex technical problems to senior IT staff when necessary.
Assist with onboarding and setup of new Team Members, including workstation deployment and account verification.
Support software updates, patch management, and basic system maintenance tasks.
Document incidents, troubleshooting steps, resolutions, and procedures in the IT ticketing system.
Adhere to established IT security policies, standards, and operational procedures.
Assist with IT projects, equipment replacements, and technology deployments.
Maintain accurate inventory of assigned IT equipment and peripherals.
Provide professional customer service and communicate technical information in a user-friendly manner.

Requirements

Perform other job-related duties as assigned.
Proof of eligibility to work in the United States.
Ability to work varied shifts, including weekends and holidays.
Minimum 6 months of prior relevant experience in Information Technology.
Education: High school diploma or equivalent.

Technologies

Windows operating systems and Microsoft Office applications
TCP/IP networking, LAN, and Wi-Fi
Active Directory
Remote support tools and IT ticketing systems
POS systems

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