Engineer Jobs in Pennington, NJ

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19d ago

Call Recording Speech Analytics Engineer

Experis Pennington, NJ

Pennington, NJ

19d ago

$68 - $68/hr Full time Analytics Call Center Call Recording

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Job Description

Experis is seeking a Call Recording Speech Analytics Engineer in the Technology Support department located in Pennington, NJ. This hybrid role centers on implementing, configuring, and supporting call recording, speech analytics, and Workforce Management (WFM) systems. The position offers a hybrid schedule with on-site collaboration, a competitive hourly rate, and the opportunity to work on enterprise-grade solutions within a regulated environment.

Benefits

Hourly rate of USD 68 per hour
Hybrid work schedule with a minimum of 3 onsite days per week
Opportunity to contribute to impactful projects supporting organizational growth
Collaborative and inclusive work environment that supports professional development
Competitive pay rate aligned with your expertise and experience
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
401(k) with matching
Weekly Pay

Responsibilities

Implement, configure, and support call recording, speech analytics, and Workforce Management (WFM) systems for the organization.
Coordinate with vendor partners such as NICE to ensure seamless system integration and deployment.
Perform unit testing, performance testing, and troubleshooting to optimize system performance and stability.
Support the transition of solutions into production, including monitoring and documentation.
Collaborate with cross-functional teams to ensure solutions meet technical and business requirements.

Requirements

Minimum of 5+ years of hands-on experience with call recording platforms, speech analytics solutions, and Workforce Management (WFM) systems.
Strong foundation in programming fundamentals, system configuration, and release management.
Experience with NICE platform suite, Windows Server administration, and PowerShell scripting.
Proficiency in SQL, web communication protocols, and Linux operating systems.
Excellent troubleshooting, analytical, and documentation skills, with the ability to work independently and collaboratively.

Technologies

NICE platform suite
Windows Server
PowerShell scripting
SQL
Linux

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