Level 3 Support Engineer Jobs

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Today

Level 3 Systems Engineer

Vector Choice Technologies New Bern, NC

New Bern, NC

Today

$65k+/yr Full time Manager Azure Solutions Architect Engineering

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Job Description

Lead advanced systems support and engineering for managed clients in an in-office role in New Bern, NC.

Responsibilities

Resolve advanced technical escalations and complex support incidents
Troubleshoot and remediate issues across servers, networking, cloud platforms, and security solutions
Configure, maintain, and support client infrastructure and business-critical systems
Manage complex Microsoft 365 and Windows environments
Provide technical leadership and guidance to junior engineers
Collaborate with service and project teams to deliver effective client solutions
Create, update, and maintain internal and client-facing documentation
Identify recurring issues, determine root causes, and implement long-term fixes
Recommend technology, infrastructure, and security improvements to clients
Maintain a high level of professionalism and customer service

Requirements

Minimum 3 years of systems administration, engineering, or advanced IT support experience
Previous MSP experience strongly preferred
Excellent verbal and written communication skills
Strong customer service and relationship management abilities
Excellent organizational and multitasking skills
Ability to prioritize and manage multiple client environments simultaneously
Strong analytical and troubleshooting skills
Team-oriented mindset with commitment to continuous improvement
Must possess reliable transportation
Must be able to pass a background check
Must be authorized to work in the United States
Must be able to work onsite at the New Bern, NC office
Hold a valid driver’s license

Technologies

Microsoft 365 Administration
Exchange Online
SharePoint Online
Microsoft Entra ID (Azure AD)
Intune
Windows Server
Active Directory
Group Policy
Firewalls
Switching
Wireless networking
VPN technologies
Endpoint security solutions
Layer 2 networking
Layer 3 networking
Network troubleshooting
Network performance optimization
VMware
Hyper-V
Backup and disaster recovery solutions
Storage infrastructure
PSA/Ticketing Systems
Remote Monitoring & Management (RMM) Platforms
Documentation Platforms
Security Monitoring Tools

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Location: New Bern, NC 28562 (Required)
Work location: In person
Job type: Full-time
Salary: USD 65,000 per yearly (Starting salary: $65,000+ annually, based on experience)
Pay: From $65,000.00 per year

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