Level Iii Support

Level Iii Support Engineer Jobs

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Today

Technical Support Engineer III

Zayo Group LLC United States

United States

Today

$23 - $36/hr Full time Engineering Level Iii Support Mpls

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Job Description

Zayo Group LLC is seeking a Technical Support Engineer III to join its Packet Core Network Commissioning team. In this onsite role in the United States, you will support advanced IP/MPLS core network commissioning and lifecycle activities, working closely with vendors at TAC level to keep services ready and scalable.

The position focuses on implementing and validating carrier-grade technologies, troubleshooting complex infrastructure and software issues, and enabling software-driven network operations through automation and APIs.

What you’ll do

Implement, commission, and validate new technologies, network architectures, IP/MPLS core infrastructure, and network capacity in line with established engineering standards.
Provide advanced technical support to Packet Architecture, Packet Engineering, and Reliability Engineering across commissioning, implementation, lifecycle activities, and complex engineering initiatives.
Perform ongoing technical care for the IP/MPLS core network by identifying and addressing conditions that may impact service readiness, capacity, reliability, or delivery.
Support network migrations and infrastructure transitions as part of broader core network commissioning and engineering efforts.
Configure, commission, validate, and troubleshoot complex IP/MPLS infrastructure and services, including routing, MPLS transport, Segment Routing over MPLS, LSPs, SDPs, Layer 2 and Layer 3 services, resiliency, QoS, and traffic-engineering technologies.
Develop and execute advanced Methods of Procedure (MOPs), maintain engineering and configuration standards, and create or update technical documentation and network designs.
Support network software lifecycle activities, including software staging and transfer, validation, installation, upgrades, rollback planning, and troubleshooting on production infrastructure.
Enable Network as a Service (NaaS) and software-driven network operations through automation, APIs, Linux/server environments, application infrastructure, and engineering tools.
Diagnose and resolve complex challenges across network, hardware, software, configuration, interoperability, and system-level issues, including direct engagement with vendor TAC organizations.
Provide advanced technical analysis to support root-cause investigations and Reason for Outage (RFO) documentation.
Carry out mandatory after-hours maintenance and network-change activities for commissioning, augments, upgrades, and approved changes, including task-level tracking and coding.

What you bring

Minimum five (5) years of service-provider networking or equivalent advanced network engineering experience, with strong knowledge of IP/MPLS routing and switching.
Computer Science, Engineering, Telecommunications, or related degree (or related military experience) OR equivalent practical experience.
Demonstrated service-provider networking experience with Nokia NRS II, JNCIP, CCNP, or equivalent.
Advanced working knowledge of service-provider IP/MPLS networking, including production experience implementing and troubleshooting routing, MPLS transport, Segment Routing over MPLS, LSPs, SDPs, Layer 2/Layer 3 services, resiliency, QoS, and traffic-engineering technologies.
Direct hands-on experience engineering, commissioning, and troubleshooting carrier-class service-provider networks.
Experience with Nokia and Juniper routing platforms is preferred; experience with Cisco, Ciena, Adva, or other carrier-grade platforms is valuable.
Strong troubleshooting skills, including the ability to isolate complex network and system issues and drive resolution with vendor TAC teams.
Experience with network software lifecycle management, including software transfer, installation, upgrades, rollback, and troubleshooting.
Working knowledge of Linux-based systems and server environments, including common system and troubleshooting utilities.
Familiarity with NaaS, network automation, APIs, DevOps tools and practices, and software-driven network operations is preferred; experience supporting server/application stacks for automation platforms is preferred.
Scripting and automation experience with Bash and Python is strongly preferred.
Ability to develop, review, and execute advanced MOPs and use scripts and engineering tools to implement network changes safely.
Ability to support mandatory after-hours maintenance and network-change activities.
Excellent written and verbal communication skills to coordinate complex technical issues across Packet Engineering, Packet Architecture, Reliability Engineering, and vendor support teams.
Flexibility in a changing technical and operational environment, along with strong collaboration, judgment, and organization to manage multiple priorities with deadlines.
Ability to work independently and productively with minimal supervision.

Technologies you’ll work with

IP/MPLS, MPLS transport, Segment Routing over MPLS, LSPs, SDPs, Layer 2/Layer 3 services, QoS, traffic-engineering technologies
Methods of Procedure (MOPs), Network as a Service (NaaS), automation, APIs
Linux, Bash, Python, DevOps tools and practices
Nokia NRS II, JNCIP, CCNP
Nokia, Juniper, Cisco, Ciena, Adva, TAC

Compensation & work location

Location: United States (onsite)
Pay: USD 23 - 36 per hourly

Benefits

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
This position may be eligible for certain additional benefits such as health insurance, life insurance, disability retirement plans, and paid time off

Work authorization

This position is not eligible for employment-based visa sponsorship.

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1d ago

IT Support Engineer III

Cornell University Ithaca, NY

Ithaca, NY

1d ago

$72k - $84k/yr Full time Active Directory Cloud Platforms Computer Skills

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Job Description

IT Support Engineer III role at Cornell University (100% on-site) in Ithaca, New York, supporting the Tech, Bowers, and Duffield Engineering IT Group.

Responsibilities

Provide high-level end user IT support for the TBE IT faculty and staff community
Manage end user device fleets using SaaS solutions that directly impact the user base
Collaborate with academics, students, and staff to deliver IT solutions aligned with research projects and goals
Serve as a technical leader within the team and lead across various service offerings
Work with other ITSG end user technicians to support adoption of campus standards
Promote a healthy, inclusive work environment through respectful, collaborative, open, and welcoming communication
Engage and support others across backgrounds and perspectives; speak up when others are excluded or treated inappropriately
Support work/life integration for self and others

Requirements

Bachelor’s Degree with 3 years to 5 years experience, or an equivalent combination of education and experience
Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune
Familiarity with Microsoft Exchange, Active Directory, and Group Policy management
Linux knowledge including:
- Ability to run basic commands
- Manage user accounts
- Install packages
- Run updates
- Troubleshoot issues
- View logs
- Remotely manage systems using SSH
Strong ability to use multiple documentation and communication methodologies while supporting end users
Ability to work with internal and campus-level teams to complete projects and tasks
Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays
Willingness to evolve current IT workflows and suggest improvements
Ability to organize numerous tasks and projects effectively
Strong communication skills
Resume required for further consideration
Cover letter strongly encouraged, outlining interest and how experience and goals align with mutual success in the role
When applying, attach Cover Letter and Resume in PDF format

Technologies

JAMF
MEMCM
InTune
Microsoft Exchange
Active Directory
Group Policy
Linux
SSH
Windows
Apple
MacOS

Preferred Qualifications

Experience with Microsoft Endpoint Management tools and MacOS JAMF
Experience with Linux system administration
Experience providing technology support in higher education

Work Setup

100% on-site at the Cornell University Campus in Ithaca, New York
Occasional off-hours support required
100% on-premise environment

Compensation

Pay type: Salary
Pay range: $72,209 - $83,896 per year

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving and the day after; and end of year winter break from December 25 to January 1
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children’s Tuition Assistance Program

Application Information

Relocation assistance may be provided
Most Cornell roles require online submission with both resume/CV and cover letter
Upload options include drag-and-drop or using the upload icon on the application page

Non-Sponsorship

No Visa Sponsorship of any kind is available for this position

Contact

Contact name: Maria Avila
Contact email: mia28@cornell.edu

Additional Employment Notes

University job title: IT Support Engineer III
Job family: Information Technology
Level: F
Remote option availability: Onsite
Company: Endowed
Employment assistance contact: mycareer@cornell.edu
Accommodation requests: Cornell Office of Civil Rights at voice (607) 255-2242 or email accommodations@cornell.edu

EEO Statement

Cornell welcomes students, faculty, and staff with diverse backgrounds and seeks candidates who will contribute to a climate supporting all identities and backgrounds
No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination

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Level Iii Support Engineer Jobs

Technical Support Engineer III

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