Refrigeration Technician Engineer Jobs

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2d ago

Senior Technical Support Engineer Cryogenic Systems

Everforth Allentown, PA

Allentown, PA

2d ago

$90k - $110k/yr Full time Senior Customer Service Customer Support

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Job Description

Senior Technical Support Engineer specializing in cryogenic systems provides advanced technical support, troubleshooting, and field service for high-reliability cryogenic and industrial gas equipment. Based in Allentown, PA with a hybrid schedule and 10% travel.

Role Overview

In this capacity, you will serve as the primary technical contact for customers, diagnose and resolve issues related to cryogenic systems such as compressors, cryopumps, and vacuum assemblies, and collaborate with product, service, and engineering teams to ensure reliable operation of critical equipment.

Compensation

Salary range: USD 90,000 - 110,000 per year.

Responsibilities

Serve as the primary technical contact for customers
Diagnose and troubleshoot cryogenic equipment, including compressors, cryopumps, and vacuum systems
Guide customers through remote diagnostics and fixes via phone or video
Identify root causes and escalate complex issues to engineering
Document cases and monitor recurring issues
Provide support to product, service, and engineering teams

Requirements

AS or BS in Engineering
5+ years of experience in field services, technical support, engineering sales, or applications
Experience troubleshooting equipment
Knowledge of vacuum or gas systems
Experience with compressors

Technologies

CRM systems
MS Office

Benefits

Competitive salary
Health
Dental
Vision
Disability
Retirement options including 401(k) and Roth plans
Career growth
Continued training and development
And more

NICE-TO-HAVE SKILLS

Field support and field service experience
Mechanical and vacuum systems knowledge
Electromechanical competencies
Compressors and gas/industrial gas systems experience
Diagnostics and troubleshooting proficiency
Applications engineering and schematics interpretation
Test equipment proficiency
Cryogenics experience
Technical sales support experience

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