Liebherr Mining Equipment Newport News Co offers a secure, globally connected engineering environment that values reliability, innovation, and collaboration. This role supports Liebherr mining trucks and autonomous haulage systems from Newport News, VA, with remote and on-site engineering assistance. The position operates on 24/7 rosters with up to 12-hour shifts, one week on and one week off, and includes travel up to 20% domestically and internationally.
What we offer: a comprehensive benefits package within a respected international company, featuring major medical, dental, and vision insurance, a 401K plan with company match, paid vacation and personal days, and a competitive salary. A Tier III referral bonus is also part of the package.
Responsibilities
- Provide remote and on-site engineering support that ensures product reliability, functionality, and cost targets, including verification, troubleshooting, validation, and commissioning of mechanical, electrical, and software systems
- Promptly respond to service requests and collaborate with affiliates, customers, Engineering, and suppliers to resolve issues
- Research and analyze data from Product Incident Reports, Product Assembly Reports, and incident tickets to identify and address problems
- Participate in Product Issue Resolution through data collection and root cause analysis to address field failures
- Act as a communication link between affiliates or customers and Regional Customer Support Managers to ensure effective service delivery
- Assist Regional Customer Support Managers, Engineering, and other Liebherr departments to resolve product problems and expedite solutions
- Alert the organization to potential or known problems affecting product quality and service
- Recommend hardware design modifications and functional changes to systems and subsystems to improve performance
- Participate in design reviews and contribute to verification and validation plans for new or redesigned components
- Review and validate new components, designs, and corrective actions to enhance truck performance and reliability
- Ensure design-related campaigns such as notifications, modifications, and upgrades are executed by customers and affiliates, with documentation provided to the factory
- Provide technical guidance for service manuals, technical instructions, service information, engineering change requests, and training materials
- Engage with internal and external stakeholders to manage risks related to design, functionality, and customer relationships
- Oversee assembly and commissioning of trucks to confirm conformance with factory specifications and customer requirements
- Sign off and submit commissioning documents to LME Warranty administration prior to customer acceptance
- Utilize computer aided design tools to perform specified engineering tasks
Technologies
- Microsoft 365 applications (Teams, Outlook, OneNote, Excel, PowerPoint)
- Creo View CAD software
- CAN, J1939, DDS
- Robot Operating System (ROS) and wireless telemetry
- PLC control on mobile equipment knowledge
Requirements
- Bachelor’s degree in engineering (BSME, BSEE, BSCS, or related) and 3 years of relevant mining or engineering experience
- Practical experience with Autonomous Haulage Systems in surface mining is preferred
- Proficiency with Microsoft 365 applications
- Ability to interpret technical documents and drawings; clear, informative writing; and effective numerical reporting
- Strong problem-solving skills, data analysis, and ability to develop alternative solutions
- Comfort with mathematical concepts, geometry, and trigonometry; knowledge of low voltage electrical design and circuit analysis
- Understanding of electric drive and hydraulic system design for mining equipment; knowledge of autonomous haulage systems for surface mining
- Knowledge of communication protocols (CAN, J1939, DDS), ROS, real-time embedded systems
- Experience with PLC control on mobile equipment and Creo View CAD
- Project planning, risk management, change management, and stakeholder communication
- Strong customer service skills and willingness to share knowledge with peers and customers
- Ability to travel up to 20% domestically and internationally
- Valid driver’s license and passport; MSHA certification; electrical certification in high, medium, and low voltage
- Remote work eligibility (local) and willingness to work on 24/7 rosters up to 12 hours
Location
Newport News, Virginia, United States (remote work eligible). Office and manufacturing facility: 4100 Chestnut Avenue, 23607 Newport News, VA.
Contact
Nicole Alden — nicole.alden@liebherr.com
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, a 401K plan with company match, paid vacation and personal days and competitive salary. Referral Bonus: Tier III.
