Customer Service

Customer Service Engineer Jobs

25 jobs found

22d ago

Service Desk Engineer

Nexus Technologies LLC Remote 🇺🇸 Remote

Remote

22d ago

$26+/hr Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Service Desk Engineer role delivering Tier 1 technical support across multiple client environments in a fast-paced MSP setting.

Responsibilities

Act as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.
Provide remote troubleshooting and technical support across Windows and macOS.
Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
Perform Exchange diagnostics such as message tracing, mailbox permissions management, and mail flow analysis.
Support line-of-business applications, remote access tools, and collaboration platforms across client infrastructures.
Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.
Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.
Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.
Assist with deployment of policies, software packages, and configuration changes across client environments.
Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.
Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.
Support RMM platforms to proactively identify and remediate issues.
Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.
Accurately log, categorize, prioritize, and document incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).
Perform thorough troubleshooting to resolve issues before closure or reassignment.
Identify incidents requiring escalation and route them to Tier 2 or Tier 3.
Review Entra ID sign-in logs to investigate suspicious login activity or account lockouts.
Assist with endpoint security tools including antivirus, EDR, and email security platforms.
Support remediation efforts following documented security procedures.
Maintain adherence to client-specific compliance requirements and data protection standards.
Provide professional support while representing the MSP brand, including clear communication to technical and non-technical stakeholders.
Deliver timely updates on open issues and manage client expectations through consistent service delivery relationships.

Requirements

1–3 years of experience in a service desk or Managed Service Provider (MSP) environment (MSP experience preferred).
Strong working knowledge of Windows and macOS operating systems.
Experience supporting Microsoft 365 environments including Exchange Online administration.
Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
Experience with Active Directory and Entra ID administration.
Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPN.
Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms.
Exposure to endpoint security tools and email security platforms.

Technologies

Windows, macOS
Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive
Active Directory, Entra ID
MFA, conditional access
Intune, Addigy, Jamf
RMM, MDM, RMM platforms
TCP/IP, DNS, DHCP, VPN
PSA/ITSM platform: ConnectWise, Autotask, ServiceNow
NinjaOne
Antivirus, EDR, email security platforms
Exchange diagnostics: message tracing, mailbox permissions management, mail flow analysis

Benefits

Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits: critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy

Working Hours

Service Desk coverage is 24/7; schedules are based on this coverage.
Shift: Monday-Friday, 9:00 am to 6:00 pm ED T (may vary by an hour either way).
During training, shift may be slightly different.

Location Requirements

100% remote, USA (work from home)

Pay and Benefits

Full-time, remote position performed in the United States with no travel.
Estimated starting wage: $26.00 per hourly (less applicable withholdings and deductions), paid on a semi-monthly basis.
Actual offer may vary based on experience, qualifications, tenure (for existing employees), skill set, availability of qualified candidates, geographic location, certifications held, and other relevant factors.

Application Stage

Submit your application.
Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
Note: Completing the Culture Index survey is an application requirement; final candidates who have not completed it will not be considered for final selection.

Screening Stage

Recruiters review each application.
If selected, you will be contacted for an introductory screening.
20 min Recruiter screening to introduce you to Nexus Technologies LLC and discuss what motivates you.

Interview Stage

1-hour technical interview with Hiring Manager (virtual).
2-hour lab assessment taken from home.
30 min follow-up Hiring Manager interview.
References: 3 professional references, at least one direct supervisor.
Opportunity to request additional conversations with team members not met during the process.

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30d ago

Hotel Maintenance Engineer

Major Franchise branded hotel in Lufkin Texas Lufkin, TX

Lufkin, TX

30d ago Closed

Full time Customer Service Facilities Management Hotel

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

Onsite Hotel Maintenance Engineer role in Lufkin, TX supporting day-to-day engineering operations and guest-ready facilities at a Major Franchise branded hotel.

Responsibilities

Carry out routine and preventative maintenance across hotel rooms and public areas.
Handle maintenance calls promptly from guests and other departments.
Respond to guest requests in a courteous and timely manner, resolving issues to the guest’s satisfaction.
Prioritize maintenance work, including attending to breakdowns of plant and machinery on priority.
Perform maintenance in guest rooms and public areas, including minor electrical equipment, plumbing, and air conditioning tasks.
Coordinate with different departments by sharing information and providing operational assistance.
Check, assign, and track new maintenance requests; inspect completed work and release rooms back to service using hotel PMS or other software.
Complete scheduled preventative maintenance in guest rooms and common areas to keep equipment operating to required standards.
Maintain tools, equipment, and working areas so they remain in good condition.
Support staff development by training and instructing other team members through shared knowledge and skills.
Maintain the facility exterior through general upkeep to ensure it remains inviting and welcoming for guests.
Maintain professionalism with coworkers and residents while working in and around the community.
Complete other duties as assigned by management.

Requirements

Ability to perform day-to-day maintenance and preventative maintenance across rooms and public areas.
Ability to respond promptly to maintenance calls from guests and other departments.
Ability to prioritize issues, including plant and machinery breakdowns.
Experience performing maintenance activities such as minor electrical, plumbing, and air conditioning tasks (as part of hotel room and public area support).
Comfort communicating with multiple departments and providing information and assistance.
Ability to manage maintenance requests and release rooms back to service using hotel PMS or other software.
Ability to maintain tools, equipment, and working areas in good condition.
Ability to train and instruct other staff members by sharing knowledge and skills.
Professional conduct while working in and around the community.

Technologies

Hotel PMS
Other software

Work Location

In person: Lufkin, TX (onsite)

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1mo ago

Remote IT Support Engineer (L1/L2)

Logivision Technologies Remote 🌍 Remote

Remote

1mo ago Closed

$55k - $70k/yr Full time Autotask Psa Business Voip Cloud Platforms

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Logivision Technologies is hiring a Remote IT Support Engineer (L1/L2) to deliver end-to-end troubleshooting and resolution for clients in a managed services environment. This role combines technical support with independent issue ownership, with hands-on exposure to Microsoft 365, cloud services, networking, security, and endpoint management.

Role Overview

As a Remote IT Support Engineer, you will respond to inbound requests, investigate root causes, and drive issues to resolution across multiple client environments. You will work directly in Microsoft 365 tenant environments and coordinate diagnostics when more advanced infrastructure support is required.

Key Responsibilities

Respond to support requests through phone, email, and ticketing systems
Troubleshoot and resolve technical issues across multiple client environments
Support Windows workstations and laptops, Microsoft 365, business applications, and cloud platforms
Assist users with connectivity, collaboration, authentication, and productivity issues
Perform root cause analysis and implement long-term solutions for recurring problems
Take ownership of issues and see them through to resolution, balancing multiple priorities
Manage Microsoft 365 users, licenses, and permissions
Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive for Business
Troubleshoot email, collaboration, and authentication issues
Assist with Microsoft security administration and multi-factor authentication (MFA)
Configure, deploy, and support Windows endpoints
Support onboarding and offboarding activities
Assist with software deployments and system upgrades
Monitor device health and respond to system alerts
Troubleshoot Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues
Support remote workforce technologies and secure access solutions
Conduct diagnostics and collaborate with senior engineers on advanced infrastructure issues
Communicate professionally with end users, office managers, and business leaders
Keep clients informed throughout the support process
Maintain accurate ticket documentation and contribute to the knowledge base
Support identity and security platforms and resolve networking and connectivity problems
Contribute to technical documentation and process improvements
Develop expertise across modern cloud and business technologies

Required Qualifications

2+ years of experience in technical support, managed services, systems administration, or a related IT role
Experience supporting Microsoft 365 environments
Strong knowledge of Windows 10 and Windows 11
Experience troubleshooting user, endpoint, and application issues
Strong communication and customer service skills
Ability to manage multiple priorities and work independently

Technologies

Microsoft 365
Microsoft Entra ID
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Datto RMM
Autotask PSA
Business VoIP Platforms
Windows 10
Windows 11

Preferred Qualifications

MSP experience
Microsoft Entra ID experience
Remote Monitoring & Management (RMM) platform experience
VoIP administration or support experience
Endpoint management and deployment experience

Preferred Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
Microsoft Azure Fundamentals (AZ-900)
Microsoft Modern Desktop Administrator
ITIL Foundation
Equivalent experience is valued as highly as certifications

Compensation and Location

Location: Remote
Salary: USD 55,000 - 70,000 per year

Benefits

Fully remote position
Exposure to a wide variety of technologies and industries
Clear path for advancement into senior engineering roles
Collaborative MSP environment
Ongoing learning and professional development opportunities
Work that challenges and grows your technical skillset
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Why Logivision Technologies

Working alongside a supportive, high-performing team
Being part of a company that values creativity, ownership, and doing the right thing
Growth opportunities as the company expands
Serving businesses in tight-knit communities with enterprise-grade IT solutions

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1mo ago

Service Desk Engineer

GFI Digital Jefferson City, MO

Jefferson City, MO

1mo ago Closed

Full time Customer Service End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

GFI Digital is seeking a Service Desk Engineer to provide customer-focused technical support at its Jefferson City, MO onsite location. This role centers on delivering high-quality service while implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, and network connectivity, with a focus on meeting customer Service Level Agreements.

What You’ll Do

Join white-glove calls, particularly during high-urgency or sensitive technical escalations, providing composed and expert communication to drive resolution
Deploy technical solutions to address recurring issues, improve system performance, and implement new services for clients
Review trends in ticket data and client feedback to identify technical improvement opportunities and proactively prevent potential issues
Troubleshoot network equipment, including switches, firewalls, and wireless access points
Remediate compromised accounts using anti-virus and malware software
Support email systems including O365 and GSuite, using SPAM filtering tools such as Graphus, Inky, Mimecast, and Defender
Administer and maintain end-user accounts, permissions, and access rights, including password resets and new user or workstation setups
Set up, install, and troubleshoot products including the Microsoft Office Suite and other Windows applications
Assist with third-party vendor management activities
Ensure Service Level Agreements are met across all customer engagements

Required Experience and Qualifications

3-4 years of hands-on IT support experience in a similar role, including deploying and troubleshooting Windows workstations and applications, and supporting and maintaining Windows Server environments
3 years of MSP experience
Working knowledge of Windows Servers and networking hardware protocols
Strong documentation skills, including accurate documentation of client environments and issue resolution
Ability to prioritize and execute tasks in a high-pressure environment
Keen attention to detail and ability to absorb and retain information quickly
Highly self-motivated with proven analytical and problem-solving abilities
Solutions-focused approach with the ability to multi-task and organize work to meet deadlines
Consistent professional appearance and demeanor

Education and Preferred Background

College Diploma or Degree in Computer Science
3-4 years of hands-on IT support experience; experience working with third-party vendors is preferred
Certifications such as Microsoft, CompTIA, Cisco, and others

Tools and Technologies

O365, GSuite
Graphus, Inky, Mimecast, Defender
Microsoft Office Suite
Windows, Windows Server, Windows workstations
Anti-virus and malware software
SPAM filtering tools

Schedule and Work Setting

Full-Time position in the office.

Benefits

401(k) with company match
Referral bonus program
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life Insurance coverage
Employee Assistance Program (EAP) for confidential counseling and support services
Paid Time Off starting on your hire date
Sick Time Off
Employee Discount Program

Communication and Organization Skills

Precise attention to detail and strong organization
Excellent communication and interpersonal skills
Highly self-motivated and directed
Able to meet deadlines and follow clear instructions

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1mo ago

Engineering Supervisor

Clarion Collection Solita Soho Hotel New York, NY

New York, NY

1mo ago Closed

$27 - $27/hr Full time Manager Customer Service Facilities Management

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

Supervise and maintain hotel engineering operations across key building systems and coordinate maintenance work with associates and hotel departments.

Responsibilities

Provide professional, courteous guest service at all times.
Supervise maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, and heating and cooling plant operations.
Oversee energy controls and efficiency related to hotel systems and equipment.
Manage maintenance across front of house and back of house spaces, including A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, and electrical substations.
Supervise fire and life safety systems and other hotel-owned, leased, or managed systems and equipment.
Monitor electric, gas, oil, and water consumption on a prescribed basis.
Maintain inventory levels: order supplies as needed and keep a log of supplies used and purchased.
Ensure purchased services (electrical, plumbing, cleaning, etc.) are performed to exceed exhibitor and client expectations.
Supervise assigned associates, including directing and coordinating their work to completion.
Ensure projects are completed according to specifications and on time.
Coordinate with Housekeeping/Environmental Services to align maintenance activities.
Coordinate with Security to maintain key inventory for all locks.
Aid and instruct craftsmen in scheduling work to meet specified dates.
Maintain an ongoing maintenance program for guestrooms, meeting rooms, public space back of house areas, kitchens, and all hotel equipment.
Perform inventory and purchasing duties as required.
Maintain cleanliness of grounds and landscaping appearance.
Ensure workspaces and storage areas remain clean, orderly, and ready for use.
Attend weekly staff meetings.
Complete projects as determined by the Chief Engineer.

Requirements

Understand the technologies required in the work you are directly responsible for.
Plan and direct the work of others.
Work with a variety of situations and adapt to changing priorities.
Solve problems using facts and personal judgment.
React quickly in emergency situations and make decisions that may involve the safety of others.
Work with different kinds of people.
Be available on nights, weekends, and holidays.
Minimum experience: Over 2 years up to and including 4 years (specific vocational preparation includes vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs leading to the higher role).
Lifting: maximum of 50 lbs, with frequent lifting and/or carrying of objects up to 25 lbs.
Ability to walk or stand to a significant degree, reach, handle, feel, talk, hear, and see.
Mathematics skills sufficient to compute ratio and proportion and percentages; calculate surface areas, volumes, weight, and measures.
Language skills to read instructions and safety rules; write reports with proper format, punctuation, spelling, and grammar; speak with poise and confidence using correct English and a well-modulated voice.

Directly Supervises

Maintenance Associate

Position Purpose

Maintain and supervise hotel maintenance operations, including refrigeration, heating, plumbing, heating and cooling plant operations, and energy controls and efficiency, while maintaining required standards.

Physical Demands

Lifting up to 50 lbs maximum; frequent lifting/carrying of objects up to 25 lbs.
Walking or standing to a significant degree; reaching, handling, feeling, talking, hearing, and seeing.

Environmental Conditions

Inside and outside work (approximately 75% or more of the time inside, or roughly equal amounts inside and outside).
Noise and vibration levels that may cause marked distraction or possible injury to hearing and/or strain or bodily harm.
Temperature variations that are sufficiently marked and abrupt to cause noticeable bodily reactions.

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1mo ago

Technical Support Engineer

Plaid New York, NY

New York, NY

1mo ago Closed

$74k - $110k/yr Full time APIs Customer Service Customer Support

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

Plaid is seeking a Technical Support Engineer to join a hybrid, New York City–based team. This role centers on guiding customer issues from the initial symptom to resolution, using internal tools and cross-functional collaboration with product and engineering to drive timely fixes and ongoing improvements. The position emphasizes delivering a world-class support experience while contributing to process and tooling enhancements across the organization.

Responsibilities

Respond to 10-12 customer tickets per day via Zendesk, maintaining quality standards.
Troubleshoot customer issues using internal tools and documentation, escalating to Engineering or Partnership teams as needed.
Collaborate with other technical support engineers on projects to improve internal and external processes.
Contribute to brainstorming and project execution around tooling, documentation, and workflow improvements.
Assist GTM teams with customer escalations.
Collaborate with EPD teams on issue resolution.

Requirements

2+ years of experience in a customer-facing role.
6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python).
Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode).
Preferred: 6+ months of experience supporting technical projects and/or process improvement.
Genuine interest and passion for Support, with a commitment to delivering a world-class customer experience.
Strong written and verbal communication, a self-starter mentality, and the ability to work independently.
Effective time management and the ability to balance multiple priorities.
Based in the Eastern Time Zone (EST/EDT) or Pacific Time Zone (PST/PDT).

Technologies

Zendesk
Jira
REST APIs
SQL
CSS
HTML
Javascript
Python
Mode

Benefits

Medical
Dental
Vision
401(k)

Location

New York City Office, 85 Spring Street, 10th Floor, New York, New York, 10012

Employment Type

Full time

Department

All DepartmentsProduct Support

Compensation

Target Base Salary $73,872 – $110,000 • Offers Equity

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1mo ago

Technical Support Engineer — Field Service & Production

Riber Inc Hillsborough, NJ

Hillsborough, NJ

1mo ago Closed

$65k - $80k/yr Full time Electrical Engineering Customer Service Customer Support

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

Riber Inc offers a hybrid Technical Support Engineer role in Hillsborough, NJ, combining on-site field service for MBE and UHV systems with hands-on production and assembly work in the facility. The position is in person with potential travel up to 40 percent, and carries a salary range of $65,000 to $80,000 per year. This role encompasses installation, commissioning, troubleshooting, preventive maintenance, and collaboration with engineering and sales teams to support customers and continuous improvement.

Responsibilities

Travel to customer sites to install, commission, troubleshoot, and repair MBE/UHV systems
Diagnose mechanical, electrical, and vacuum-related issues using schematics, wiring diagrams, and system documentation
Perform preventive maintenance and system upgrades
Communicate directly with customers and document service visits, root causes, and corrective actions
Provide technical support to sales teams and assist with basic quotes
Travel on short notice when required, including internationally
Assemble mechanical sub-systems and components for UHV/MBE systems per engineering drawings and work instructions
Read and interpret 3D models and mechanical drawings (SolidWorks preferred)
Perform precision mechanical assembly: vacuum chamber components, flanges, fittings, motion and manipulation hardware
Support basic wiring and electrical integration of sensors, gauges, and controllers
Collaborate with engineering on fit checks, first article builds, and design feedback
Coordinate with vendors, enter assembly bills of materials, and assist with inventory management

Requirements

BS degree in engineering preferred; Associate's degree or technical certification in mechanical, electrical, mechatronics, or related field
2+ years in mechanical assembly, field service, or technical support, ideally with capital or scientific equipment
Strong mechanical aptitude: hand tools, torque specifications, precision fastening and assembly
Working electrical knowledge: able to read basic schematics and wiring diagrams, troubleshoot with a multimeter, and understand common industrial protocols (RS-232/485, Ethernet/IP, Profibus, or similar)
Ability to read and interpret 3D CAD models and mechanical drawings
Willing and able to travel up to 40 percent, including internationally, sometimes on short notice
Valid passport and ability to obtain travel visas as needed
Comfortable representing the company directly with customers; strong communication skills
Eligible to access export-controlled ITAR technical data; typically requires US citizenship or permanent residency (confirm current requirement with HR/legal)

Technologies

SolidWorks

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Physical Requirements

Ability to lift up to 50 lbs
Comfortable working in varied environments: lab, cleanroom, production floor, customer facilities
Occasionally wear and work with particle or gas masks
Able to work at heights, in tight spaces, with precision hand tools