Hybrid support role with a focus on Microsoft environments at SymQuest (part of Konica Minolta). You will help customers across a regional priority footprint while delivering remote and onsite technical assistance for Windows, servers, networking, and endpoint provisioning. This position is based in Plattsburgh, NY, with remote technical support making up the majority of the work.
We prioritize candidates located in South Burlington, VT, Rutland, VT, West Lebanon, NH, Plattsburgh, NY, and Westbrook, ME, and you will support clients within Microsoft-based business environments.
Responsibilities
- Provide remote technical support to clients over the phone using remote control tools
- Perform onsite technical support at the client location as needed
- Diagnose and resolve workstation, server, and network infrastructure issues
- Handle user account management, including adding, editing, and disabling accounts and setting up new application users
- Troubleshoot backup, malware, virus, and other technical challenges
- Assist with provisioning new laptops, desktops, and mobile devices
- Work with application vendors to troubleshoot application errors
- Answer end-user questions and remediate issues
- Build solid, long-term relationships with team members and clients
- Maintain proficiency in current technologies through ongoing skills development
Work model and focus areas:
- Remote technical support: 60%
- Administration (documentation and meetings): 10%
- Continual professional development: 5%
- Onsite technical support: 25%
Technologies & platforms supported
- Windows 10, Windows 11
- Windows Server 2012, 2016, 2019, 2021, 2025
- VMware and Microsoft Hyper-V
- Anti-virus, anti-spam, anti-spyware
- Backup and Recovery technologies
- Citrix and Microsoft Remote Desktop Services
- Firewalls, routers, managed switches
- LAN / WAN / wireless networking hardware and software technologies
- Systems Management Software (HP Insight Manager, Dell OpenManage)
Requirements
- 2+ years of experience in a related role
- Minimum of a two-year college degree or equivalent experience (college degree preferred)
- Exceptional listening skills and the ability to translate client descriptions into technical detail
- Ability to communicate step-by-step directions over the phone
- Excellent oral and written communication skills
- Attention to detail in both challenging and routine tasks
- Highly professional and personable at all times
- Strong focus and internal strength to overcome technical challenges
- Ability to work independently and with a team to meet goals and objectives
- Confidence to resolve issues, with the judgment to seek advice from teammates or vendor partners when needed
- Driven to learn new products and technologies through education and certification
- Ability to develop and maintain a high level of competency with supported technologies
- Real-world experience in network administration or a help desk position
- Strong analytical and organizational skills
- Industry certifications from CompTIA, Microsoft, Cisco, or VMware
- Strong working knowledge of workstation and network operating systems, network applications, and LAN / WAN / wireless technologies
Salary: USD 55,700 to 70,000 per year.
