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Technical Support Engineer - PrivacyPro

Bluesight Remote 🇺🇸 Remote

Remote

Today

$30 - $35/hr Full time Analytical Skills Customer Support Data Analysis

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Job Description

Bluesight is hiring a Technical Support Engineer to help resolve customer and internal technical and network issues through guided troubleshooting.

Responsibilities

Answer inbound phone calls from customers on the technical support line
Respond to customer emails
Assist customers with technical issues related to Bluesight products
Perform question-based diagnosis and guide users through step-by-step solutions
Analyze application data and ensure resolution accuracy using data insights
Resolve issues while maintaining high-end customer satisfaction and confidence
Support technical projects and other duties as assigned
Provide occasional overnight on-call rotation coverage
Assist with IT questionnaires and assessments
Coordinate with hospital IT and Pharmacy teams to help ensure software standards are met

Requirements

Bachelor’s degree in a related field (preferred)
2-5 years of experience administering and/or troubleshooting SaaS application, systems, and network issues
Strong Excel skills and comfort working with data sets to analyze issues
Proficiency with SQL
Experience with database systems and querying; MongoDB preferred
CISSP, A+, Security+, CISM, Net+ or equivalent certifications (strongly preferred)
Strong analytical and problem-solving abilities
Professional and polite demeanor
SaaS environment knowledge and experience (preferred)
Ability to travel up to 10% of the time

Technologies

Excel
SQL
MongoDB

Benefits

Overtime pay
Amazing benefits package
Competitive hourly rate: USD 30 - 35 per hour
Time off when you need it: unlimited vacation days
Generous insurance coverage
401k program with company match
Fun, collaborative culture

Note on compensation: Actual salary amount may vary based on the position offered, experience, performance, and location.

Location

Remote (remote)

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