Technical Support Engineer - PrivacyPro

Bluesight is hiring a Technical Support Engineer to help resolve customer and internal technical and network issues through guided troubleshooting.

Responsibilities

• Answer inbound phone calls from customers on the technical support line
• Respond to customer emails
• Assist customers with technical issues related to Bluesight products
• Perform question-based diagnosis and guide users through step-by-step solutions
• Analyze application data and ensure resolution accuracy using data insights
• Resolve issues while maintaining high-end customer satisfaction and confidence
• Support technical projects and other duties as assigned
• Provide occasional overnight on-call rotation coverage
• Assist with IT questionnaires and assessments
• Coordinate with hospital IT and Pharmacy teams to help ensure software standards are met

Requirements

• Bachelor’s degree in a related field (preferred)
• 2-5 years of experience administering and/or troubleshooting SaaS application, systems, and network issues
• Strong Excel skills and comfort working with data sets to analyze issues
• Proficiency with SQL
• Experience with database systems and querying; MongoDB preferred
• CISSP, A+, Security+, CISM, Net+ or equivalent certifications (strongly preferred)
• Strong analytical and problem-solving abilities
• Professional and polite demeanor
• SaaS environment knowledge and experience (preferred)
• Ability to travel up to 10% of the time

Technologies

• Excel
• SQL
• MongoDB

Benefits

• Overtime pay
• Amazing benefits package
• Competitive hourly rate: USD 30 - 35 per hour
• Time off when you need it: unlimited vacation days
• Generous insurance coverage
• 401k program with company match
• Fun, collaborative culture

Note on compensation: Actual salary amount may vary based on the position offered, experience, performance, and location.

Location

• Remote (remote)