Vpn Engineer Jobs

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1d ago

IT Support Engineer

Elevatus Tampa, FL

Tampa, FL

1d ago

$55k+/yr Full time Azure Cloud Cloud Platform

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Job Description

The role is an L2 IT Support Engineer serving an MSP/MSSP in the Tampa Bay area, combining in-office work with on-site client engagements. Focus areas include desktop, server, network, and cloud support, ongoing maintenance, and project-driven tasks.

Responsibilities

Identify and resolve end-user, network, and software issues
Document resolution steps and outcomes
Escalate complex problems to senior engineers as needed
Assist clients with installing, configuring, and maintaining workstations, peripherals, and software
Conduct regular preventative maintenance checks
Diagnose system emergencies and pursue timely resolution
Create new user profiles and install required software
Collaborate with vendor representatives to resolve software and hardware issues
Install or upgrade Microsoft operating systems
Adhere to defined processes and standards
Review security parameters with clients and recommend changes in line with our standards
Contribute to projects such as system migrations, high-availability virtual server configurations, server and firewall installations, VPN tunnel configurations, SAN setups, and related initiatives
Participate in project planning and solution delivery

Requirements

Experience with Microsoft 365 and Microsoft Azure
Ability to learn and retain new technology skills and troubleshooting methods
Team-oriented with the ability to thrive in a fast-paced environment
Strong multitasking and prioritization abilities for client issues
Hands-on troubleshooting experience with Windows products, VPNs, performance issues, peripherals, and M365
Successful completion of designated Microsoft Certifications
3+ years of solid Windows experience
Excellent problem-solving and customer service skills
Excellent written and verbal communication skills
MSP-specific experience is required

Technologies

Microsoft 365
Microsoft Azure
Windows
VPN
SAN

Benefits

Influence our growth and direction in a collaborative environment
Friendly, fast-paced workplace
Opportunity to work closely with experienced IT consultants
Exposure to a wide variety of cutting-edge technologies

Typical Day

A typical day involves reviewing and working on support tickets that require troubleshooting expertise. There are no Level 1 engineers in the team.

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